Second Line Support ....
Second Line Support Engineer - VRT - Brussels - long term contract
Posted on :
06-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2436568
Our client is looking for a Second Line Support Engineer to join the Technology Point 3410 team.
Responsabilities
Customer facing focused thinking and action
Provides specific IT support to VRT users.
Follows up and completes requests on a priority or FIFO (firstinfirstout) basis.
Escalates requests within own department depending on the nature of the problem.
Acts as "single point of contact" for the affected enduser or team even if the
problems are outside its own domain.
Always forms the link between team and end customer where necessary.
Follows up registered requests administratively.
Responsible for new documenta.on and keeping existing documentation up to date.
Follow up project larger problems Support firstline service colleagues
Requirements
General technical competencies
Demonstrable general work experience (Windows and applications)
Experience with Powershell You have demonstrable knowledge of Office 365/
Sharepoint/Powershell/AD/GPOs
You have experience in applica.on packaging in SCCM and in Jamf
You have experience with ITIL way of working
You have great experience in making telephone calls in Dutch and English
You have knowledge of basic networking (IP DNS FQDN WIFI LAN IPv4 IPv6
VPN) You have knowledge of Windows and macOS operating system Minimum 3
years experience
Nice to have: interest in media systems and content creation tools Personal
competences
Customeroriented customerfriendly and empathic
Stressresistant and flexible Creative and eager to learn
Accurate in your work Reflecting critically on decisions and your own performed tasks
Communicatively oriented
SPECIFIC SKILLS
Active directory Senior ( 3.00 years ) Must have
Basic networking knowledge Yes Must have
Experience in dealing and communicating with users/clients
IT training (e.g. Bachelor) Must have
Knowledge of Windows/macOS Medior ( 3.00 years ) Must have
Powershell Yes Should have
Knowledge of media systems and content crea.on tools Yes Nice to have
Proven experience of the technology in question or a similar technology Junior (
3.00 years ) Must have
Language requirement: Dutchspeaking at European CEFR level C2 Must have
Higher education (Master or Bachelor) with technical/engineering background or
equivalent through experience with ICT technology for which exper.se is required Should have Yes / No
Employment Type
Full Time
Key Skills
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