Sales Training amp Coaching Specialist

About BYD

Our Purpose is to build a zeroemission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading hightech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a Chinabased company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including allelectric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

Your Role

As the Training & Coaching Specialist France you will play a critical role in ensuring that our French customerfacing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.

You will localize optimize and deliver sales training materials and content that will ensure that our digital retail and dealerbased sales teams have the necessary knowledge skills attitudes and behaviors they will need to deliver excellence at every stage of our customer journey for passenger cars: from initial lead enquiry through to vehicle delivery and customer loyalty retention.

You will be expected to develop and execute highquality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe. The training will be delivered inperson or virtually online as a result this position requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience.

In addition to the above youwill also assume the role of Regional Training Partner for France. These particular requires close coordination with the sales network development and relevant teams in the NSC.

You will be a member of the European Sales Training Department and report directly to the European Training Program Manager.

Your Tasks

• Adapt the EU Training Master Plan (TMP) and Certification Program to meet the specific needs of the French market.

• Deliver impactful effective and efficient sales and product training sessions and content balancing digital virtual and physical learning methods.

• Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.

• Contribute to the development of the TMP including BYD Group introduction brand insights product knowledge onboarding sales and delivery skills customer experience and training validation/certification.

• Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify build and implement training solutions based on TMP.

• Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europewide reporting.

• Search for control and advise on possible external agencies for collaboration in development execution or consultancy.

• Provide adhoc performance coaching for teams and individual team members as necessary. Track and record all training interventions conducted in market and provide monthly training reports in time as required to feed in to centralized Europewide reporting.

• Searching control and advising of possible external agencies which may collaborate in the development / execution / consultancy.

• Provide adhoc performance coaching for team (members) or other French speaking training programs where necessary.

Key Objectives

• Implementation and adaptation of Training Master Plan (TMP)

• Validation and certification of local trainers

• Training Completion tracking

• Sales Staff certification management

• Customer Satisfaction Rates/NPS

You have

• Bachelors degree in automotive marketing or equivalent experience.

• 3 years experience in a customerfocused training/coaching team or organization.

• Customercentric mindset connected with our mission and a more sustainable future.

• Excellent French and English language skills (knowledge of other European languages and/or Chinese would be a plus).

• Excellent coaching training communication and interpersonal skills with a proven track record of positive influence in teams.

• Indepth knowledge and passion about the history brands products and technologies of the European automotive industry.

• Familiarity with digital tools such as the Microsoft Office suite Adobe creative tools and the ability to create/optimize digital/F2F content to support TMP.

• Ability to work in a rapidly developing dynamic environment and partner effectively with crossborder/cultural teams.

• Ability to travel up to 50% of the time mainly in the retail network of France and with regular visits to BYD European HQ.

We offer:

Performance and experiencebased competitive remuneration.

25 days annual leave additional holidays.

Company phone and Commuting allowance.

Department & companywide teambuilding events.

An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.