Sales Support

TITLE: Sales Support

INDUSTRY: Information & Technology

LOCATION: Kingston

About the role:

The Sales Support Specialist is responsible for providing administrative and operational support to the sales team contributing to the efficient execution of sales processes and the achievement of revenue targets. This role requires strong organizational skills attention to detail and the ability to collaborate effectively with internal and external stakeholders.

About our client:

Our client is a leading Managed Service Provider (MSP) dedicated to delivering innovative IT solutions and exceptional customer service to businesses across various industries. We pride ourselves on our commitment to helping our clients optimize their IT infrastructure and maximize their productivity. As a Sales Support Specialist you will play a crucial role in supporting our sales team and ensuring the smooth execution of sales processes.

Responsibilities:

1. Sales Administration: Assist the sales team in managing administrative tasks including preparing sales proposals contracts and presentations.
   
2. Customer Communication: Serve as a point of contact for customer inquiries providing timely and accurate responses to questions and requests for information.
   
3. Order Processing: Process sales orders accurately and efficiently ensuring that all relevant information is captured and entered into the system.
   
4. Sales Reporting: Generate and maintain sales reports and dashboards to track key performance indicators (KPIs) and provide insights into sales trends and opportunities.
   
5. CRM Management: Update and maintain customer relationship management (CRM) system records ensuring data accuracy and completeness.
   
6. Lead Management: Assist in lead generation and qualification activities following up on leads and inquiries to identify potential sales opportunities.
   
7. Sales Support Materials: Develop and maintain sales support materials including product collateral pricing guides and sales presentations.
   
8. Collaboration: Collaborate with crossfunctional teams including marketing finance and operations to support sales initiatives and ensure alignment with company objectives.
   
9. Training and Onboarding: Assist in training and onboarding new sales team members providing guidance on sales processes tools and resources.
   

Qualifications:

Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and CRM software (e.g. Salesforce HubSpot).

Excellent organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Strong attention to detail and accuracy in data entry and documentation.

Excellent communication and interpersonal skills with the ability to interact professionally with customers and internal stakeholders.

Ability to work independently with minimal supervision and as part of a team in a fastpaced environment.

Knowledge of IT products services and solutions is a plus.

Experience with sales enablement tools and techniques is a plus.

Education

Bachelors degree in Business Administration Marketing Information technology or related field preferred.

Proven experience in a sales support or administrative role would be a strong asset preferably in the IT industry or a related field.

Having technical knowledge of the MSP space is considered a strong asset and would be prioritized over other candidates

If Interested:

Please send your resume in confidence to Kevin Budhram for consideration. You can also contact Kevin in full confidence atto learn more about this rare opportunity.

We thank all applicants for their kind interest however only those with relevant experience will be contacted at this time. All resumes and project lists will be considered for all other current relevant roles as well as be kept on file for future consideration so please don t hesitate to apply.

Connecting great people with great companies for great results.

SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design Construction & Property and Information Technology industries. Established in 2010 we work with the leading companies within our disciplines across North America & the Caribbean.

At SearchLabs we make hiring and job hunting as easy and simple as possible so you can focus on what you do best. We believe in the 80/20 rule. That 20% of companies come up with 80% of innovation in the industry and 20% of talent do 80% of the work. We represent that 20%.

When you partner with us your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty. We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome.

We recognize the importance of ethics and are committed to confidentiality in every step of the process. Whether you are looking for a permanent or contractual arrangement we appreciate the responsibility and opportunity to represent and inform you about the marketplace and the career opportunities within.

Our Information Technology Division:

The Information Technology division of SearchLabs was established to meet industry specific recruitment needs within Information Technology.

With our Candidate First focus our experienced and specialized Recruitment Consultants will work with you to provide opportunities that fall in line with your career aspirations ensuring we bring only relevant roles to your attention.

Specialties include:

Financial Services

Professional Services & Vendors

Telecommunications

Healthcare

Digital Media

Ecommerce & Retail

Managed Service & Managed Security Service Providers