Sales Operations Lead

As the Sales Operations Lead you will be an integral part of the continued success and growth at Albert Roger Group thought the effective supervision of the daytoday operational requirements of the business.

Working closely with the Sales Operations Finance & Planning teams to deliver a high level of service and account management with existing retailers to coordinate order processing. A strong understanding of Logistics and Operations would be an advantage in order to excel in this role.

Key Responsibilities

• Effective management support of the sales operations team to coordinate/ monitor orders of our customer accounts across UK and Europe.
• Develop retail customer relationships ensuring you have a full understanding of their Logistical requirements and coordinate the team to deliver on these.
• Deliver excellent customer service with a clear understanding of our brands and expertise.
• Maintaining customer data through our systems sales forecast and activity reports.
• Work collaboratively with internal teams to maximise existing customer footprint and retention.
• Use our ERP/WMS to properly keep information updated in our systems.
• Plan workflow effectively based on forecast and demand
• Coordinate activities and resource planning with our 3PL partners across the UK and Europe.
• Plan and track the shipment of final products according to customer requirements.
• Assist in arranging transportation where required and within budget.
• Invoicing and creating required documentation for shipments accounting and administrative purposes.
• Actively participate in the preparing of end of week and monthend Financial and Operational reports for Senior Management
• Manage the dispute process and allocate resources to investigate and resolve quickly for the customer. Suggest ways to reduce further reoccurrence.

Skills and Experience

• Proven knowledge of operations within logistics or supply chain.
• Customer focussed with a proactive and solutionsled approach.
• Strong commercial awareness covering pricing stock management and forecasting.
• Confidence with communicating effectively at multiple levels.
• Commercially focussed with an understanding of budgets and how to achieve targets.
• Ability to remain calm while working under pressure be extremely organized and have a customeroriented approach.
• Proficiency in Microsoft Office Word Excel Outlook and PowerPoint
• Team supervision development or management experience.
• Knowledge of Spanish French or German would be beneficial.