Regional Service Manager - Israel

Your mission

Being a Regional Service Manager (RSM) for Israel is an exciting task since you will be the superhero that our clients need. You know what and how to set up our solutions in order to satisfy their needs.
You will be leading the technical services for some of the most advanced renewable energy solutions in the world spearheading a fastgrowing global industry.

The position is both challenging and most awarding with multiple potential directions of longterm promotion within our wellestablished global organization.

Your target revolves around three key objectives:

1. Enhance customer satisfaction and elevate the companys service ratings and brand recognition continually.

2. Handle customer escalations effectively serving as a point of escalation.3. Recruit train and supervise service team members and Service Partners in optimal service practices.

To achieve these goals focus on the following pivotal tasks:

• Maintain high service standards streamline communication and establish expectations among clients service partners local operational and sales teams as well as regional and headquarters personnel.
• Oversee project management for commissioning services.
• Lead Field Service Team activities on and offsite for failure research and corrective maintenance.
• Define document and consistently apply operational procedures processes and practices.
• Conduct quality reviews of technicians work to ensure compliance with established standards.
• Collaborate with EMEA Service Management to enhance overall activities.
• Negotiate and manage customer contracts particularly Service Level Agreements (SLAs).
• Provide support and propose service solutions as the primary point of contact for company customers.
• Undertake oncall and service duties as needed.
• Assist the Sales team by actively participating in exhibitions.
• Ensure current and future service contracts and agreements have updated documentation and processes.
• Demonstrate knowledge and adherence to health and safety guidelines ensuring team members comply with regulations.

Your profile

• Education as Electrical Technician or Electrical Engineer.
• Naturalborn leader with a positive attitude who is able to teach willing to learn and take direction.
• Able to excel in a highpressure environment always using good judgment and strong decisionmaking skills.
• Several years experience working in a similar function.
• Experience in working with contracts and contract negotiations.
• Experience in establishing processes.
• Basic Project management skills.
• Hands on and onsite experience.
• Experience with H&S regulation of the country.
• Language Package: Hebrew High level and English at least C1.
• Soft skills for Interactivities between different departments and cultures; troubleshooter & problem solver.
• Willing to take ownership and responsibility.
• Willing to travel national / International.

Why us

The true topic for this decade Is RENEWABLE ENERGY
We are more than happy to state that not only we are leading this discourse but we also offer the fitting solutions for it. We have the strongest PVInverter R&D there is and became the worlds biggest Inverter
Manufacturer which we are extremely proud of! And now for this decade we are increasing our game and you might become part of it!
Besides that many things await You:

• Opportunities for Career advancement
• Bonus payment based on preagreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters central inverters inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

Join us in shaping the renewable energy landscape.

Apply to contribute to our success and be a vital part of our global team.