Role and Responsibilities:
Welcoming assisting and directing handlers and owners appropriately. Ensuring that clients are not made to wait for more than 10 minutes at the reception.
Answering all phone calls and encouraging callers to schedule an appointment.
All consultations are classified as either complete or ongoing in the case of the later must ensure that a follow up appointment has been booked with the appropriate vet.
Looking at the types of appointment and scheduling the time slot accordingly.
Ensuring that doctors receive the relevant messages.
Maintaining a missed call log and follow up on next appointments.
Maintaining a call history of all calls received.
Placing of confirmation calls to the clients one day prior to the appointment date.
Good with Excel and mail drafting
Minimum 810 years experience
Job Location: Pune Kalyani Nagar
Shift: 9am6pm/12pm9pm
Any one rotational off between Monday Friday Weekends would be working
Need candidates from medical background only (Hospitals Clinics Diagnostic Centers Laboratories NGOs
front desk,customer service,receptionist skills,frontend