Real Estate Client Care Manager

About our client

Join our esteemed client a prominent highvolume real estate agent situated in Georgetown Ontario. Renowned for his thriving enterprise he operates within a dynamic and fastpaced environment where seamless transactions are paramount. Leveraging an array of vendors and virtual assistants he ensures efficiency and excellence at every turn. Central to his ethos are the cherished relationships he cultivates both with his clientele and his support team. We are seeking an exceptional individual who shares his commitment to exemplary service poised to facilitate smooth and unforgettable transactions for all involved. If you thrive in a dynamic clientcentric atmosphere and possess the skills to navigate the demands of highvolume real estate we invite you to join our team and make a significant impact in the world of real estate transactions.

Role expectations

Attend appointments to ensure client experience and communication expectations are established

Maintain and nurture current and past client relationships

Draft listing contracts

Draft buyer contracts

Draft supporting offerrelated documents (amendments schedules notice of fulfillment etc.)

Manage email and responses

Manage calls and mitigate solutions on the calls

Coordinate with the team for listing and buyerrelated transactions

Assist and manage schedule

Coordinate and assist in client retention activities (client appreciation event annual property reports birthday touches gift arrangements etc.)

Maintain and keep the database for clean filing

Assist with bookkeeping coordination with bookkeepers and accountants

Point of contact with all dedicated professionals (lawyers mortgage brokers accountants bookkeepers financial advisor life insurance rep)

Communicate with team and vendors where necessary

Attend meetings with dedicated professionals to ensure clear communication

Set up client prospect searches & sales reports

Tech expectations:

Proficient with Follow Up Boss through and through (This is our main database system to track all client communication client information and metrics for the business).

Proficient with Slack (This is the main internal message forum to keep communication with the back end team).

Email management and filing system

Google drive filing systems and management

TREB / MLS MATRIX / MLS (These are the main interfaces for the real estate system. The actual back end of the MLS system).