Quality Analyst
Quality Analyst
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2501866
At FYERS (Focus Your Energy and Reform Self) our mission is To Empower Newage Traders & Investors with the Bestinclass Technology and Platforms
We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers employees and communities.
As a Quality Analyst you would be:
We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers employees and communities.
As a Quality Analyst you would be:
- Monitoring calls and realtime sharing feedback
- Immediate feedback should be given on critical errors
- Conducting Quality sessions at regular intervals
- Share daily audit observations in order to reduce the further impact
- Perform fortnightly dip checks and share the report to the stakeholders
- Perform fortnightly calibration with operations and get calibrated on the process
- Should take part in internal calibration within the Quality team on a fortnightly basis.
- Take part in monthly PKTs
- Prepare Quality reports when required
- Conduct Quality related workshops for the agents
- Identify process gaps and find ways to bridge them
- Conducting training and coaching when required
- Designing an action plan to improve the bottom performers
- Should meet the KPI and KRA pertaining to the team
- Need to drive operationrelated metrics
- Should perform RCA on the top drivers to identify the cause of the problem
- Participate in quality task forces with Business stakeholders (Internal Departments)
Required Skills
- Minimum 1 year of experience in the Quality function.
- Should be fluent in Hindi
- Good interpersonal skills
- Excellent Communications Skills (Both Written & Verbal)
- Should have knowledge on 7 QC tools GROW CAPA FMEA etc
- Need to have basic knowledge of MS office (Excel PowerPoint & Word)
- Good in data analysis & Feedback process
- Should have good coordination skills to coordinate with all departments
- Six Sigma Yellow / White belt certified and sales experience will be an added advantage.
- Should be a team player
Benefits:
What we offer :
What we offer :
- An unbiased inclusive work culture that thrives on collaboration and high performance
- Opportunities to drive career development through professional development and pathbreaking innovation.
- A competitive compensation package with a bestinclass 360 wellness program covering Mental Financial and Physical Health.
Employment Type
Full Time
Key Skills
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