Project Manager - Application Support Team

1. Project Leadership:

• Lead and manage the Application Support Team to ensure the effective and efficient resolution of applicationrelated issues.
• Develop and execute project plans setting clear objectives and milestones.

1. Tool Expertise:

• Utilize expertise in Jira Soap UI AWS Enterprise Architect and other relevant tools to streamline support processes and enhance team productivity.
• Provide guidance on tool usage and best practices to team members.

1. Issue Resolution:

• Oversee the identification analysis and resolution of applicationrelated issues.
• Collaborate with crossfunctional teams to address and resolve complex technical challenges.

1. Ticketing System Management:

• Manage the ticketing system and ensure that incidents and service requests are appropriately documented and addressed.
• Implement and enhance ticketing workflows for efficiency.

1. Communication and Reporting:

• Communicate project status risks and issues to stakeholders in a clear and timely manner.
• Generate regular reports on team performance issue resolution and key metrics.

1. Collaboration and Stakeholder Engagement:

• Foster collaboration among team members and with other departments to ensure a cohesive and supportive work environment.
• Engage with stakeholders to understand their needs and expectations.

• Proven experience as a Project Manager preferably in the field of application support.
• Proficiency in Jira for project tracking and management.
• Experience with Soap UI for API testing.
• Familiarity with AWS (Amazon Web Services) and Enterprise Architect tools.
• Previous experience with ticketing systems for incident and service request management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

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