Program Manager

• Assigned to projects under the management of the NYC HH Office of Ambulatory Care and Population Health and under the direction of the relevant program leads for each discrete initiative Project/Program Managers will be responsible for overall management of complex direct service programs for example Humanitarian Emergency Respite Center (HERC) facilities which offer direct service provision resource navigation and temporary shelter to single adults adult families and families with children.
• Multiple roles exist within this title and individual staff will be assigned to the best fitting role based on experience.
• Specific responsibilities may include:
• Ensure smooth daily operations at all sites through management of program staff and coordination for all critical escalations in a timely manner.
• Provide strategic direction in management of the program budget and any/all changes to program services and/or workflows.
• Provide oversight of onsite work to ensure continuous operations and compliance with applicable policy and procedures
• Support with invoice and budget reviews and quality assurance testing of contracted work product and sites
• Coordinate with various NYC Health Hospitals departments (such as Facilities IT Supply
• Chain and Safety) City agencies and contracted vendors to ensure adherence to established processes resolve problems and identify opportunities for improvement.
• Provide timely routine reporting on a variety of items as requested
• Support and lead sitelevel efforts to maintain a positive patient experience for individuals utilizing services
• Manage one or more contracted vendors
• Provide supervision and support for 24/7 operations as required Other related duties as assigned

• Candidate must be reliable for independent work be able to lead change as part of a collaborative team Ability to develop and maintain cooperative and effective working relationships with a variety of individuals groups and organizations;
• Excellent written and verbal communication and presentation skills including ability to tailor technical material to a variety of audiences (e.g. administrative and technical leaders; frontline staff);
• Ability to maintain a high level of accuracy transparency and accountability in all work product;
• Keen attention to detail flexibility and an enthusiastic work ethic;
• Fluency in languages other than English particularly Spanish
• Experience managing a team

ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and TemptoPerm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.