Product and Propositions Director

Permanent or Contract

London (Hybrid)

Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.

Do you dream in experiences Does crafting unforgettable moments for discerning guests excite you If so this opportunity to lead the product andproposition development for a worldrenowned luxury travel product could be your perfect match.

We are seeking a visionary and passionate Director of Product and Propositionsto join our dynamic team and help us shape the future of luxury hospitality. You will be responsible for the conceptualization development and implementation of unique and innovative guest propositions that elevate our brand and exceed expectations.

As the Director of Product and Propositions you will play a pivotal role in crafting and executing our product vision and strategy working closely with our Chief Product and Innovation Officer (CPIO). Your mission is to develop a compelling product roadmap that resonates with our brand identity market trends and customer aspirations. You will lead the charge in conducting indepth market research and competitor analysis identifying emerging trends and unmet needs and utilizing performance metrics and user feedback to optimize our offerings.

Key Responsibilities:

• Craft the Vision: Collaborate with the CPIO to develop a compelling product roadmap ensuring alignment with our brands unique selling proposition and customer personas
• Market Awareness: Conduct thorough market research and competitor analysis to stay ahead of industry trends and anticipate customer needs
• Embrace Data: Leverage performance metrics and customer feedback to inform product optimization and future iterations
• Proposition Development: Create detailed briefs for new propositions outlining key features benefits pricing and gotomarket strategies
• Drive Development: Lead the new product development lifecycle ensuring seamless execution across design engineering marketing and operations
• Crossfunctional Leadership: Manage a team of experts across various departments to ensure collaborative development and implementation of propositions
• Champion the Brand: Support the CPIO in driving product advocacy articulating the value proposition to captivate our customers and team members

Requirements:

• Industry Experience: Demonstrable experience working in the hospitality and travel industry with a focus on product management development or innovation targeting the luxury segment or ultra high net worth individuals (UHNWIs)
• Product Development: Proven track record of developing launching and managing products or services tailored for the highend market including but not limited to luxury accommodations exclusive travel experiences or bespoke services
• Customer Experience Design: Experience in designing and implementing exceptional customer experiences with a focus on personalization exclusivity and highquality service standards
• Innovation and Technology: Familiarity with the latest technologies and innovations that enhance the luxury travel and hospitality experience including but not limited to digital concierge services personalized travel apps and VR/AR experiences
• Crossfunctional Leadership: Leadership experience in managing crossfunctional teams to deliver projects that exceed the expectations of ultra high net worth clients ensuring seamless integration of services across all touchpoints

Why Join Collinson

Collinsons journey of over 30 years has been marked by innovation and expansion fueled by our passion for transforming the travel experience. We are committed to diversity and inclusion welcoming applicants from all backgrounds and walks of life. Join us in our mission to create the worlds most valued travel ecosystem and make a lasting impact on how people explore the world.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

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We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.