Patient Relations Sp....
Patient Relations Specialist in Bogota
Posted on :
28-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2575645
This is an onsite position based in Bogota Colombia. Only applications in English will be reviewed.
Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service / are encouraged to apply!
Apollo XCM is looking for the best Patient Relations Specialist who will be responsible for providing excellent customer service to patients answering all phone calls / text messages and emails as well as facilitating and coordinating communication between patients family members and medical staff.
What youll be doing:
- Scheduling patient appointments and making reminder calls.
- Obtaining patients addresses contact details insurance information and medical records.
- Updating and verifying patient information.
- Answering investigating and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties such as efiling paperwork entering payments issuing invoices among others.
- Participating in the construction of standard operating procedures and making contributions to improve those established.
Requirements
Minimum educational requirements: Professional degree or Technologist degree Relevant Experience
- Bilingual (Spanish and English) with strong proficiency both verbal / written in both languages. The required English level is C1 or above. This is a MUST since 100% of communications will be in English.
- Experience working as a Patient Representative Executive Assistant Front Desk agent within the Hospitality or Travel agency industry Customer Service representative or agent in BPO.
- Strong interpersonal and communication skills.
- Focus on customer service.
- Enjoys working with people.
- Meticulous attention to detail.
- Ability to work independently and proactively.
- Ability to work in a fastpaced environment and demonstrate exceptional multitasking.
- Understanding of startup culture.
Benefits
- Monday to Friday 8 a.m. to 5 p.m or from 9 a.m to 6 p.m (Central Standard Time)
- Salary Starting at $3.600.000 COP/month (Commensurate with experience)
- Indefinite term contract
- Opportunities to learn and develop
- Stimulating multicultural environment
Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO Excellent interpersonal and communication skills. Customer service-oriented and enjoys working with people. Meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking. Familiarity with startup culture. Long-term commitment.
Employment Type
Full Time
Key Skills
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