Patient Coordinator

This is a full time position. The required schedule is Mon 8am5pm Tues 7am5pm Wed 9am5pm Thur 9am5pm and Fri 7am12pm

*We are proud to have been named one of the Best Companies to work for in NY for 6 years including 2021!*

Essential Job Qualifications:

• A friendly empathetic enthusiastic positive team player who is the first impression of ACCESS. They must possess excellent communication skills consistently exceed customer expectations and make the teams success their priority.
  
• An organized responsible detailoriented individual who is accountable for taking in new patients and ensuring all of their appointments are appropriately scheduled authorizations/Reevaluations received and copays collected to ensure payment.
  
• A confident good listener who communicates the value of physical therapy and actively grows the business by looking for and recognizing opportunities to initiate and obtain referrals.
  
• Maintain a safe and clean working environment by complying with procedures rules and regulations.
  
• Provide equipment and supplies by disinfecting and delivering equipment and supplies to treatment area; position equipment for therapist access; interact with patients and ensures their comfort.
  
• Maintain therapy supplies inventory by checking stock to determine inventory level; anticipate needed supplies; place and expedite orders for supplies from approved vendor list; verify receipt of supplies.
  
• Assist clinicians by preparing hot packs and helping to setup exercise equipment as needed.
  

Assigned Responsibilities or Duties:

• Greeting all patients and directing them to the appropriate area or staff.
  
• Operating a central telephone console or multiline system to receive and route calls.
  
• Daily duties include scheduling appointments and initial evaluations taking initial intake information typing faxing documents electronically
  
• Collecting copayments and wellness store purchases calling patients who have missed appointments
  
• Assisting therapists with laundry escorting patients into gym making sure patients are comfortable.
  
• Set up and clean up for patient sessions.
  
• Asking questions to determine the customers needs and directing customers/visitors to the appropriate staff.
  

Administrative duties to include:

• Calling insurance companies to verify benefits and request authorizations printing of medical records as requested welcome letters to new patients and MDs thank you letters to MDs updating physicians and new patients in the referral database running frequency reports weekly in the scheduler and any other tasks assigned to he/she by the director.
  

This position may require experience:

• Operating a multiline telephone system
  
• Accessing data using a computerized records system
  
• Making change and cashiering
  
• Seating for long periods of time and lifting up to 30 pounds.
  

If you are enthusiastic about your profession and are looking to progress your career with a growing dynamic company please apply through this portal. Questions call the Human Resource Office at (845). Please visit us online at for more information about our company.

It is our policy that new hires for this position will be fully vaccinated for COVID. Can you provide proof of vaccination by submitting a completed CDC vaccination card or a medical document specifying receipt of vaccination to include vaccine manufacturer date of vaccination and lot number If you believe that you qualify for an exemption from this vaccine requirement mandate for disability or sincerelyheld religious belief please let us know and we will provide you with the materials necessary for you to apply for an exemption.

Access Physical Therapy & Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.