Partner Success Lead

As a partner success Lead you will working on developing and growing the relationship with our clients increase our revenue through increasing nowpay services adoption liaise with internal teams to meet our partners objectives and business growth you will be closely working with cross functional team members across sales marketing and operations personnel to ensure our partners are satisfied with the services they receive and improve on areas of dissatisfaction You will need to gain an indepth understanding of NowPay onboarding and compliance processes

• Manage a portfolio of accounts by developing relationships managing stakeholders and identifying advocates
  
• Maintain our partners satisfaction Increase adoption drive correct usage ensure retention increase renewals and drive overall satisfaction
  
• Respond to partners inquiries and solve their complaints promptly
  
• Analyze & Measure partners performance
  
• Coordinate a swift and smooth onboarding implementation and golive experience for new partners
  
• Onboard our Partners employee base within NowPay agreed upon SLAs
  
• Organize streamline and oversee the onboarding /offboarding process of our partners
  
• Deploy & train Companies ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions
  
• Find opportunities to automate and scale processes in account management
  
• Organize monthly/quarterly reviews with customers to minimize friction and churn risk
  
• Ensure our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)
  
• Coordinate with the activation team for scheduled visits to our company partners
  
• Work with our marketing department to guarantee client communication is timely and targeted
  

• At least years of relevant experience in customer success account management
  
• Excel proficiency
  
• Excellent multitasking and time management skills
  
• Familiar with ticketing systems
  
• Excellent communication skills ability to tell stories with data and present to a nontechnical audience
  
• Proactive / Results oriented autonomous and efficient
  
• Excellent problemsolving and analytical skills
  
• Itchy feet and curious about learning through different projects
  
• Comfortable working in a fastpaced agile and collaborative environment
  

• Salary advance the ability to have access to your salary anytime of the month
  
• Hybrid working environment
  
• Private / Family Medical insurance
  
• Social insurance
  
• Regular perks such as company social and wellbeingevents