Owner Relations Specialist

The Owner Relations Specialist will serve as the primary liaison between property owners the rental program and the Homeowners Association (HOA). This role is critical in ensuring that all parties are satisfied and the property is managed efficiently and effectively. The ideal candidate will have experience in property management specifically within rental programs and HOA environments and possess strong communication and relationshipbuilding skills.

Job Responsibilities:

• Owner Communication: Serve as the main point of contact for property owners. Provide timely and accurate information regarding property status rental performance and HOA matters.
• Rental Program Management: Collaborate with the rental management team to maximize rental income for owners. Address any concerns or questions from owners and potential owners regarding the rental program.
• HOA Coordination: Work closely with the HOA to ensure compliance with all rules and regulations. Communicate any changes or updates from the HOA to the property owners and assist with any compliance issues.
• Conflict Resolution: Mediate any disputes between property owners renters and the HOA aiming for amicable solutions.
• Reporting: Prepare and distribute regular reports to property owners on rental performance property maintenance and HOA activities.
• Owner Engagement: Develop and maintain strong relationships with property owners. Organize owner meetings and events to keep owners engaged and informed. Manage HOA member communications addressing inquiries and concerns promptly.

Qualifications:

• Minimum of 3 years of experience in property management with a focus on rental programs and HOA management.
• Strong interpersonal and communication skills with the ability to work effectively with a diverse range of individuals.
• Excellent organizational skills and attention to detail.
• Ability to resolve conflicts and handle difficult situations diplomatically.
• Proficiency in MS Office and Google Suite applications for tasks such as reporting and proposal writing.
• Knowledge of real estate laws HOA regulations and property management best practices.
• A commitment to providing highquality customer service.Demonstrated innovation in problemsolving and implementing new strategies.
• Strong communication skills both written and verbal with a focus on customer service.
• Demonstrates integrity reliability and trustworthiness.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid parental leave
• Vision insurance.