Outlets Manager
Outlets Manager
Posted on :
23-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1642774
For our Client in Diegem, an upmarket hotel with event spaces, we are looking for anOUTLETS MANAGER.
Your day to day responsibilities:
FINANCIAL
To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
To strictly adhere to the established operating expenses and ensure that all costs are controlled.
To ensure an effective payroll control, through a flexible work force maximize utilization of part time employees.
To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
To obtain and account for the correct settlement of all sales and be overall responsible for cashier / bar floats and their maintenance.
To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
To identify and correct any errors.
OPERATIONAL
To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Crowne Plaza Standards.
To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically.
To establish a pool of qualified part time employees in conjunction with the Human Resources Department.
To be a hand on Manager and be present at all times in the Restaurant, especially during busy periods.
To implement a flexible scheduling based on business patterns.
To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
To conduct monthly inventory checks on all operating equipment and supplies.
To control the requisitioning, storage and careful use of all operating equipment and supplies.
To conduct daily pre-shift briefings to employees on preparation, service and menu.
To liaise with the Kitchen team on daily operations and quality control.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
GUEST SERVICE
Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service.
To be demanding and critical when it comes to service standards.
To ensure that the Outlet team projects a warm, professional and welcome image.
ADMINISTRATION
To ensure that all Departmental Operations Manuals are prepared and updated annually.
To maintain the Daily Log Book.
To submit to Food and Beverage Office the following: Holiday Critique, Monthly Objective Review, and Trainer s Report.
To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
To maintain outlet communication board.
To submit all guest / staff incident reports.
To report Lost & Found items, and handle them in accordance to the Policy & Procedures.
To control requisitioning, storage and careful use of all Operating Equipment and Supplies. Housekeeping and Engineering:
To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
To coordinate all Repair and Maintenance and issue Repair and Maintenance job orders to ensure the proper maintenance of the outlet.
GENERAL
To understand and strictly adhere to the Hotel s policy on Fire, Hygiene, Health and Safety.
To report for duty punctually wearing the correct uniform and name tag at all times.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff in the outlets and all other departments.
To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities.
To undertake any reasonable tasks and secondary duties as assigned by the Food & Beverage Manager.
To respond to any changes in the restaurant function as dictated by the hotel.
To project at all times a positive and motivated attitude and exercise self-control.
To provide a courteous and professional service at all times.
To conduct monthly staff meetings.
To attend all meetings as required by HOD s.
To prepare and participate in the Monthly Objective Review.
EMPLOYEE HANDLING
To identify training needs and plan training programs for the employees.
To ensure that the outlet employees are Multi Skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.
To liaise and inform Food & Beverage Department and Human Resources Department of all training sessions.
To ensure that all employees provide a courteous and professional service at all times.
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained.
To conduct staff yearly performance review.
To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
To ensure that all employees have a complete understanding of and adhere to the Hotel s Rules & Regulations.
To ensure that all employees have a complete understanding of and adhere to the hotel s policy relating to Fire, Hygiene, Health and Safety.
OCCASIONAL DUTIES
To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
To plan and organize festive food promotions within your outlet.
To carry out any other reasonable duties and responsibilities as assigned.
Profil
- Hands on mentality 80% operations, 20% administrative
- Great communication skills
- Fluent of English and French and/or Dutch
- Degree in hospitality management or similar
- Strong motivational and people skills
- Acute financial management skills
- Good business awareness for achieving successful performance
- A minimum of experience in the field is necessary.
- Extensive food and beverage knowledge
- Familiarity with restaurant management software
- Problem-solving ability to resolve issues as they arise
- Team working skills to be able to lead a team and be a part of it
Informations contractuelles
Full time contract
Attractive Salary Package
Hands on mentality 80% operations, 20% administrative Great communication skills Fluent of English and French and/or Dutch Degree in hospitality management or similar Strong motivational and people skills Acute financial management skills Good business awareness for achieving successful performance A minimum of experience in the field is necessary. Extensive food and beverage knowledge Familiarity with restaurant management software Problem-solving ability to resolve issues as they arise Team working skills to be able to lead a team and be a part of it
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
