Operations Support PMO Payments
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Job Description
- Term: 12 months
- Experience Requirement: 5+ years
- Job location: Cairo
- Budget: USD 40,000
- Project scope: Operations Support PMO
- Language requirements: English fluency, Arabic fluency
Role
Act as a first point of contact for consolidating Mastercard mandates and managing required initiatives to support compliance within adequate timeframes;
Actively and efficiently engages with key stakeholders including IT, Operations, Risk, Compliance and relevant cross-functional teams within the bank;
Facilitates channeling of technical or operational initiatives to the relevant stakeholders to ensure fulfillment of required mandates;
Provide support to resolve specific technical challenges pertaining to Mastercard mandates through leveraging Mastercard experts/tools or assets (whenever applicable);
Provide support to resolve technical challenges pertaining to authorization and/or integration to Mastercard assets (such as MDES);
Track progress on agreed initiatives with key stakeholders and provide regular feedback to Client business team;
Coordinate interactions between Client business team and Mastercard technical account management team;
Set up a program management practice to coordinate across on-going initiatives;
Create value visibility for priority initiatives across relevant metrics and KPIs with action-driving dashboard.
Qualifications/ expectations required:
- Experience in payment industry
- Knowledge of financial industry/banking operations and business practices
- knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management
- Strong analytical/problem solving and planning skills
- Experience to communicate and interact with senior stakeholders in the bank for periodic update
- Ability to multi-task in a fast-paced, deadline-driven environment
Employment Type
Full Time
