Operations Support PMO Payments

1. Term: 12 months
2. Experience Requirement: 5+ years
3. Job location: Cairo
4. Budget: USD 40,000
5. Project scope: Operations Support PMO
6. Language requirements: English fluency, Arabic fluency

Role

Act as a first point of contact for consolidating Mastercard mandates and managing required initiatives to support compliance within adequate timeframes;

Actively and efficiently engages with key stakeholders including IT, Operations, Risk, Compliance and relevant cross-functional teams within the bank;

Facilitates channeling of technical or operational initiatives to the relevant stakeholders to ensure fulfillment of required mandates;

Provide support to resolve specific technical challenges pertaining to Mastercard mandates through leveraging Mastercard experts/tools or assets (whenever applicable);

Provide support to resolve technical challenges pertaining to authorization and/or integration to Mastercard assets (such as MDES);

Track progress on agreed initiatives with key stakeholders and provide regular feedback to Client business team;

Coordinate interactions between Client business team and Mastercard technical account management team;

Set up a program management practice to coordinate across on-going initiatives;

Create value visibility for priority initiatives across relevant metrics and KPIs with action-driving dashboard.

Qualifications/ expectations required:

• Experience in payment industry
• Knowledge of financial industry/banking operations and business practices
• knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management
• Strong analytical/problem solving and planning skills
• Experience to communicate and interact with senior stakeholders in the bank for periodic update
• Ability to multi-task in a fast-paced, deadline-driven environment