OPERATIONS - SUPERVI....
OPERATIONS - SUPERVISOR
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-03-2024
Job Description
Req ID : 2590326
About Us
LanceSofts mission is to establish global crossculture human connections that further the careers of our employees and strengthens the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
Job Overview The Supervisor will be responsible for a specific Operations Department managing global daytoday operating activities product and service delivery turn times SLA Adherence revenue recognition and growth; expense cost and margin control monthly quarterly and annual financial goal management group profitability customer interaction and efficiency and efficacy metrics.
Job Role & Responsibilities - To deliver to the client metrics of productivity quality and time
- Day to day management and oversight of the business units functioning out of the Philippines operating center
- Running the Centre of Excellence delivery ops for production across Philippines
- Maintaining Client Service Level Agreement Standards (SLAs) & client satisfaction
- Work with Operations and Relationship Managers to identify the clients needs and implement processes and procedures to meet those needs
- Assess technology needs related to the management service and quality measurements and related reporting capabilities for internal and customer use
- Maintain internal policy and procedures for management
- Communicate policies procedures and industry changes to Affiliate Network
- Review and suggest computer system improvements to technical staff and work to implement
- Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction and efficiency at the lowest cost
- Prepare and deliver performance reviews coaching and discipline when necessary
- Hire train develop and motivate staff
- Perform other operational duties as requested
- Bachelors degree in Business Finance or other related fields.
- Excellent written and oral communication skills
- 46 years of experience in a leadership role for contact centers Mortgage Domain preferably Servicing Operations
- Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis assumptions and recommendations succinctly)
- Exceptional problem solving task prioritization followup and quick learner
- Ability to work in a fastpaced highpressure environment with dedication passion and motivation
- Good exposure to MS Office (Excel and PPT)
- Confidence and skillful negotiating skills
- Experience starting up a new business in BPO preferably in BFSI industry a plus
- Paid Training
- Competitive Base Pay
- Miscellaneous Allowance Paid Time Off
- Paid Holidays
- HMO Benefits
- Group Life Insurance
- Employee Referral Bonus
- Excellent Growth and Advancement Opportunities
Employment Type
Full Time
Key Skills
- Airside Operations
- Cathodic
- Marketing & Sales
- General Services
- Advocacy
- Infrastructure Development
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