Operations Manager - Chinese - Bucharest

Position: Chinese Operations Manager

Location: Bucharest Romania

Employment type: Fulltime

DUTIES & RESPONSIBILITIES:

• Lead and oversee the contact center team to meet performance goals and Key Performance Indicators (KPIs)
• Collaborate with crossfunctional teams to drive process enhancements
• Develop and execute strategies to improve operational efficiency customer satisfaction and team productivity
• Ensure adherence to regulatory standards industry guidelines and company policies within the contact center
• Supervise and assess staff performance offer constructive feedback and conduct regular performance assessments
• Analyze data and metrics to spot trends areas for enhancement and opportunities to elevate service quality
• Implement training initiatives to enhance team skills bolster knowledge of insurance products and ensure compliance with industry regulations
• Prepare reports and presentations detailing contact center performance for senior management
• Hold responsibility for overall contact center performance and personnel management.

REQUIREMENTS:

• Native/advanced level of Chineselanguage and C1 English
• Demonstrated expertise in client and internal stakeholder management
• Proficiency in interpreting detailed business requirements
• Previous experience in supervising teams
• Demonstrated presentation and negotiation skills
  
• Proficient in financial tracking
• Knowledgeable in resource forecasting and planning
• Preferably holds a degreelevel education.
• Computer literate with sound knowledge of Microsoft Office applications
• Strong insurance business acumen
• Effective organizational skills for self and others
• Actionoriented with keen attention to detail
• Actively contributes to the broader management team

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential