Operations - Controls Manager

Job Title:Operations Controls Manager
Location: London
Department: Operations
Employment Type: Permanent
Work Pattern: FullTime

Overview:

The Operational Support department was established to bring together the departments of Operational Control Internal Control Data Administration and Trade and Transaction Reporting. The department reports to the Head of Operations and supports the Operations teams and Business Teams in segregating Static Data System Security and Control Functions such as Reconciliations and Confirmations.

What You Will Be Doing:

Overall responsibility for the departmental day to day tasks. To help manage and coordinate the team to ensure that the following areas are covered:

• Operations Control Manage and ensure all control functions within operations are up to date. Establish and integration of an Operations Control framework and monitor all the RCSA. To include the design and implementation of controls and governance and escalation. To assess the Operational risk aspects of potential new programs/initiatives and financial products. Assess emerging/material risks i.e EWI and KRI identify trends and remediate control issues where appropriate. To help manage Quality Assurance/DIP testing for all departments within Operations.

• Internal Controls Performing all reconciliations including Nostro Suspense Stock Reconciliation EMIR MiFID and SFTR reporting and Front Office and Back Office Reconciliation (FOBO). Quarterly Balance Sheet substantiation Conducting Trade Surveillance on Treasury trading activity. Counterparty limit excess monitoring. FX P&L and position monitoring. Treasury Confirmation matching. Checking daily rate revaluations in Urbis.

• Trade & Transaction Reporting (T&TR) Ensuring the accuracy and completeness of trade and transaction data reported to regulators and other authorities. Monitoring the reporting process identifying and resolving any issues or discrepancies and liaising with internal and external stakeholders to ensure compliance with relevant rules and standards. Be expected to keep abreast of regulatory changes and updates and implement necessary changes to the reporting systems and procedures i.e. MiFID II EMIR SFTR and CSDR

• Data Administration Management of Client Data Account Data and all other static data including CDs Bonds Currencies Receivables database and SSIs into ABCIB Systems. Unblocking and re blocking of Dormant Sanctioned and Operational accounts. Responding to external Audit Requests.

• System Security Setup and update of user access rights in various ABCIB and external systems ensuring that proper controls including segregation of duty are maintained.

Accountabilities and Deliverables of the Role:

• To be the first line of contact in the absence of the Operational Support Manager taking on their roles and responsibilities.
• Drive execution of key operational control initiatives while taking appropriate action to ensure timely execution
• Help to develop a framework and process for ongoing review of key controls including remediation where appropriate
• Perform control design reviews to identify control improvements provide oversight and review of operations errors or near misses
• Management of the RCSA (Risk control SelfAssessments) and audit activities of the Operations department.
• Monitor and evaluate the effectiveness of Internal Controls Policies and Procedures and Process Maps alignment with Group Standards and Policies
• Identify and report any gaps weaknesses or violations of regulatory requirements or internal standards
• Nostro Reconciliation Management (Daily / Monthly Reporting)
• Provide guidance and support to business units and functions on compliance and risk issues
• Conduct audits reviews and investigations as needed to resolve issues
• Implement corrective actions and improvement plans to address any findings or recommendations
• Collaborate with internal and external stakeholders to foster a culture of compliance and risk awareness
• Vendor management for systems
• Ensure a prompt and accurate response to amendment requests to the various core systems including password and access control maintaining adequate audit trials for the work undertaken
• Implementation of Key Performance metrics / capacity planning and SLAs to drive a consistent rigorous and ongoing assessment of operational performance in line with best operational practice (Lean Six Sigma (LSS))
• Alignment and standardization of processes for key products to create one best way / support the delivery of a Group standard Target Operating Model
• Put in place a daily performance meeting (and supporting whiteboard with staff)
• Look to build team selfsufficiency for the activities including reporting thereof
• Support the Lean Six Sigma (Process Improvement) manager in all aspects of The Lean Journey that needs to be delivered in the department including personal and team LSS training
• Identification and Management of the individual and departmental Process Improvement Initiatives to reduce costs and improve quality and reporting to the Process Improvement Manager
• Maintain current awareness of the bank and its systems to ensure a questioning approach to the allocation of access permissions on a need only basis and the validity of requests for Data Administration and Internal Controls
• Manage and oversee recruitment training career development appraisals and competencies of direct reports
• Manage the skills matrix and training plan to ensure crosstraining is in place enabling adequate cover and seamless service
• Ensure alignment with Financial Service Compensation Scheme (FSCS) obligations
• Alignment with the imperatives of Bank ABC (SCV) Single Customer View project
• Development and deployment of operational best practices using recognized industry concepts e.g. Lean / Six Sigma to increase process efficiency whilst minimizing operational risks
• Produce relevant management information and KRIs as agreed with Head of Operations and Risk Management
• Ensure that department staff have appropriate awareness of risk and compliance issues and that risk policies and processes are understood and followed
• Be available to support all business areas in the development of new processes and products including Treasury (Front and Back office) Front Office Compliance Risk and Finance
• Ensure departmental procedures are current and cover all elements of the Units job responsibilities.
• To work with the European branches to align and centralize functions where possible
• Managing the monthly completion of Quality Assurance Testing (Dip Testing) for all departments within operations.
• Daily Nostro reconciliation for all departments within operations. Reviewing and promptly resolving any outstanding items over the Nostro ensuring detailed commentary has been provided by individual departments and that aging items are promptly escalated.

Candidate Specification:

Strong knowledge of Operations Control elements.
Strong Trade & Transactions Reportingknowledge including EMIR and MiFID is highly desirable.
Previous Banking/ IT and system security experience.
Knowledge of core systems: URBIS TI and SWIFT.
Broad understanding of the Bank and its products and the interrelationship between individual departments.
Good general knowledge of IT security requirements and concepts.
Excellent organizational communication documentation and project management skills
Professional exposure toOperational Control / Operational Support preferably acquired within an international Banking environment in a leadership or managerialposition.
Proven experience in the design and testing of controls.
Collaboration across differing teams agendas and perspectives and rationalizing those differing inputs will be required.
Lean Six Sigma experience is highly desirable.
Treasury Operation experience MM IRS FX Bonds and Coupons Nostro Projection / Reconciliation and Paymentsis highly desirable.
Experience with collateral managementis highly desirable.
Sound working knowledge of the segregation of duties concept as part of the overall control environment within the workplace
In a small unit must be prepared to take a hands on approach to the work to ensure adequate coverage at all times
Flexibility: e.g. Be able to provide support to the LDA / IC teams and the Operational Support Manager
Solution Orientated with a Can do Attitude
Excellent leadership and influencing including the ability to drive innovation and change in a constantly evolving environment

Equal Employment Opportunity

Bank ABC is committed to the principles of equal employment opportunity for all employees and applicants and in accordance with applicable laws does not discriminate on the basis of sex gender identity gender expression race color religion national origin ancestry age marital status disability medical condition sexual orientation or on any other basis prohibited by law.

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