Operations Analyst e-commerce 100 REMOTE

Ops Coordinator / Analyst

Qualifications & Responsibilities

• 3 years experience in ecommerce operations using a 3PL network
• Strong analytical skills with proficiency in Excel
• Strong attention to detail and data accuracy
• High sense of urgency and ability to be entrepreneurial and methodical
• Experience with order fulfillment process (pick/pack inventory management etc)
• Resultsoriented and process driven with high expectations of self and team
• Collaborative mindset with strength in receiving and communicating feedback
• Ability to flex work hours depending on business needs (tasks are time sensitive)
• Reporting to the COO this role works externally with ecommerce 3PL and technology partners and internally with our supply chain marketing and customer support teams
• Manage the fulfillment process for all ecommerce lines of business Shopify Amazon Faire etc.
• Monitor inventory across all platforms reflecting latest sales volume per channel
• Escalate inventory shortage risks to the Supply Chain team for reconciliation
• Monitor and resolve order and shipment exceptions within the company ERP (Fulfil.io)
• Executes daily Amazon Vendor and Seller Central reconciliation
• Supports the Celigo bucket process by downloading reports from NetSuite and 3PLs and running comparison formulas on reports to verify inventory needed for adjustment and orders pending fulfillment
• Partners closely with Inventory and Customer Service team on inventory findings to determine if order fulfillment is needed
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Operations department
• Maintain a dashboard of KPI metrics (e.g. on time shipments order pick accuracy and reshipments) and perform analyses to identify and manage risks and opportunities
• Distribute KPI results to 3PL and internal team on a monthly cadence
• Maintain master task list open action items requirements timeline owners and action steps needed to achieve business goals and objectives
• Recommend optimization projects that drive operational efficiencies and/or an enhanced consumer experience collaborating with functional leads in Operations Ecommerce Marketing/Consumer Experience and Quality Assurance
• Support communication with 3PL sites and internal stakeholders to review active projects consumer feedback trends sales promotions plan inventory levels/risks new item operational changes and KPI feedback on performance to ensure service level are met
• Improve D2C consumer experience by partnering with functional leads in Operations ECommerce Marketing/Consumer Experience and Quality Assurance to refine KPIs identify trends and implement corrective actions at 3PLs
• Facilitate test orders and setup of new Ecommerce items bundles LTOs etc. in collaboration with the new product development and packaging configuration teams leveraging Wrike (workflow management system)

Compensation Range: $6090k DOE

Bonus / Benefits / Vacation / 401k Eligible