Operation Manager - ....
Operation Manager - BPO Call Centre
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-03-2024
Job Description
Req ID : 2614446
Job Description: Operation Manager BPO (Call Centre)
Job Responsibilities:
- Manage overall operations and performance of the call centre team
- Implement and monitor processes to improve efficiency and quality of service delivery
- Develop and maintain strong client relationships
- Analyze data and metrics to identify areas for improvement
- Ensure compliance with company policies and regulations
Essential Qualifications:
- Excellent communication and leadership skills
- Proven experience in a managerial role within a BPO or call centre environment
- Strong problemsolving and decisionmaking abilities
Desired Experience:
- Minimum of 3 years of experience in a similar role
- Experience in call centre insurance healthcare utilities or financial services industries
Employment Type
Full Time
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