Office Manager

We have an opening for a FullTime Office Manager to work at our employer health center located in Orlando FL!

Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get stay and be well. Thats our mission and its the foundation of everything we do. With more than 40 years of experience Premise Health manages more than 500 worksitebased health and wellness centers across the country. The company serves more than 200 of the nations leading employers including a significant number of the Fortune 1000.

PURPOSE OF THE POSITION

Responsible for creating an amazing and delightful patient experience. The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience.

Summary: This FullTime Office Manager will work at our Employer Health Clinic in Orlando. This position will work 8 hour shifts MondayFriday alternating weekly schedules of 7 AM 3:30 PM and 10:30 AM 7 PM. This role will also need to be available for oncall shifts 1 out of every 5 weekends as well as 12 Holidays throughout the year.

Essential Job Functions

• Organize and maintain a filing system for patient charts including generating chart numbers filing and pulling charts.

• Manage daily operations workflow work schedule timecard monitoring and ensuring appropriate staffing levels and monitoring overtime for an effective and efficient front office.

• Orient and train new front office staff.

• Oversee site specific identification badging process.

• Manage the Performance Evaluation (PMP).

• Coach and provide feedback to staff on a regular basis.

• Review all medical records release requests and refers to appropriate department per Premise Health Procedure.

• File occurrence reports as necessary.

• Support adherence to Premise Health policies and procedures.

• Ensure billing and reconciliation for services rendered and for monthly statements and collections.

• Manage petty cash and credit card reconciliation.

• Support front desk staff by assisting with phones making appointments greeting and directing patients and visitors registering patients etc.

• Coordinate referrals for patients when necessary.

• Ensure office equipment maintenance is current and properly maintained per manufactures instructions and document appropriately.

• Assist Health Center Manager with clinical scorecards and site audits i.e. gap analysis and action plans when appropriate.

• May require other duties as assigned.

Education

BASIC QUALIFICATIONS

• Bachelors degree or equivalent work experience required.

Experience

• 3 years of management experience within the health care industry preferred.

• Direct management experience over 10 employees

• Experience with electronic medical records preferred

Knowledge and Skills:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

• Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources.

• Strong computer skills (Internet software spreadsheet word processing etc.)

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

• The ability to communicate information and ideas in speaking and writing so others will understand.

What Well Do For You

At Premise Health youre not an employee youre a team member. We have health centers pharmacies fitness centers and offices scattered across the country but were all working together to deliver exemplary and delightful service to our clients their employees and family members. Were proud of the culture weve built and we aim to assist our team members in living their best life in and out of the workplace. Thats why youll find us taking a yoga class together or starting a book club. We know that we can only help people get stay and be well if we do the same for ourselves. Were also not afraid to share what were up to check out some of our smiling faces.

As an employer we want to compensate you for the work you do with more than a paycheck (although youll get one of those too). Premise Health offers competitive benefits packages including medical dental vision life insurance 401(k) paid holidays and vacation time and a companysponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.