Office 365 Administrator

Roles & Responsibilities:

• Component: Exchange Online Active directory and Office 365 SharePoint Online OneDrive for business Skype for business.
  
• Troubleshooting end user issues related to Outlook SharePoint and other Office365 Services
  
• Troubleshooting issues related to Mail Flow Object provisioning SMTP Relay issues for internal EA Applications
  
• Help building solutions for customer to integrate Office365 services with their internal/external application/developed programs.
  
• Involved in Security task/activities by sharing relevant data from Office365 Tenant
  
• Involved in patching and maintenance activity of Windows & Exchange servers
  
• Monitoring Office365 Tenant for any major change or Outages and proactively updating Service Desk Team SME s & IT Operation Management Team about it.
  
• Working on Priority Tickets and ensuring the Incident/Task are closed & resolved within SLAs.
  
• Working with Site ITs for remote location and Executive IT Team to resolve issues for VIP users
  
• Collaborating with other internal IT Teams on issue solutions/guidance.
  
• Involved in service improvement plans for Office365 to test feature share best practices and experience with the Engineering Team on Office365 services
  
• Reviewing Messaging Team performance and discussing any technical or process related roadblock/challenges on weekly with SMEs & IT Operation Lead from Client side
  
• Documenting best practices and creating SOP s for known issues resolution.
  
• Migration: mailboxes from onpremises exchange server& 2016 to Office 365.
  
• Hands on experience in technologies Exchange serverand Office 365.
  
• Expertise in Implementing configuring and administrating Exchange servers.
  
• Created and maintained email addresses and distribution lists in MS Exchange.
  
• Configuring and Troubleshooting Mail retention policies issues Transport and Journal rules issues Mail flow and mail connector issues.
  
• Automating and executing Office 365 procedures utilizing Windows PowerShell.
  
• Configuration and troubleshooting of MS Outlook clientand 2016.
  
• Creating and managing Mailboxes Distribution Lists and Public Folders.
  
• Audit Logging and Compliance requirements.
  
• Creating recipients Mailboxes o365 groups etc.
  
• Office 365 exposure from setting up and implementing standpoint.
  
• Delivering triages on all the Office 365 components.
  
• Collecting and analysing logs for Outlook client.
  
• Syncing users from AD to Office 365 using AAD connect tool.
  
• Managing and troubleshooting users groups and computer accounts in Active directory.
  
• Managing incremental sync and full sync to sync user data to cloud.
  
• Helping customers to set up AAD connect for their organization.
  
• Managing and creating SharePoint teams site collections and groups.
  
• Handling issues related to permission and provisioning of user in SharePoint Online.
  
• Resolving issue on SharePoint document library list webparts and pages.
  
• Created configured and administered SharePoint sites and user permission rights.
  
• Solving syncing issues of SharePoint site and document library on Windows and mac.
  
• Created and Managed SharePoint Groups and Permissions for Domain Users.
  
• Solving syncing issues of OneDrive for Business on Windows and mac.
  
• Helped in installation and activation of OneDrive for Business.
  
• Excellent Communication Skills
  

Requirements

Mandatory Skills:

• Office 365 Exchange Online