NOC Engineer III

Education/Experience:

• Bachelors degree or equivalent combination of education and experience in Information Technology Computer Science or related field
• 5 years of working knowledge and diagnosis skills of Hardware/Software such as: Laptops and Desktops Computer Networking Network Printers Scanners Ethernet LAN/WAN AD DNS Microsoft Office Applications Citrix Internet Protocols Wireless Networking Protocols Ticketing Systems and VoIP Phone system. 5 years experience in a technical support role with troubleshooting and customer support skills.
• 57 years experience in a Network Operations center or equivalent role
• Certifications: CCNP Fortinet NSE 6 Palo Alto EDU 210 PCNSA O365 Fundamentals O365 Enterprise Admin Azure Fundamentals Azure Administrator Vmware VCP
• Excellent organizational and time management skills
• Analytical data driven problem solver

Required Knowledge Skills & Abilities:

• Core Network Engineer Skills:
  • General: Network Virtualization IOS layer DHCP DNS TCPIP UDP FTP SFTP ICMP
  • Routing: Routing protocols including Static RIP EIGRP. L3 VPN Failover and load balancing
  • Switching: L2 and L3 switching Layer 2 technologies including MPLS SDWAN. L2 VPN Tunneling VLAN VTP STP RSTP Port security EtherChannel
  • Wireless: Wireless Technologies
  • Firewall/Security: NAT Access lists Security Policies Cisco ASDM Fail over and Load balancing Authentication technologies IPS and IDS Network traffic analysis
  • VOICE: Call Manager Call Manager Express Cisco Unity
  • Maintenance: QOS IOS upgrades

• Core Systems Engineer Skills:
  • General: Windows AD DHCP DNSOffice 365 Virtualization wireless TCPIP IOS layer
  • Virtualization: Azure Vmware AWS VDIs
  • Cloud Technologies: Azure AWS
  • Operating Systems: Windows Server Linux IOS
  • Mail Technologies: Exchange Office 365 (Including Teams)
  • Storage: Nimble Dell EMC NetAPP
  • Database: Microsoft SQL
  • Backups Technologies: Veeam Rubrick Azure backups Carbonite N2WS (AWS) Avamar (Dell) Datto Wasabi

• Knowledge of ITIL best practices pertaining to Incident Management Problem Management Change Management Asset Management and Service Level Management.
• Ability to prioritize tasks and complete assignments within an estimated time frame. Actionorientated selfmotivated with ability to multitask and adapt to changes quickly with service awareness of all organizations key IT services for which support is being provided
• Understand processes in UDTs Professional Service Automation (PSA) tool by completing assigned training materials
• Ability to be a team player when working in a team and communicate effectively
• Ability to engage with customers onsite via our CoIT Managed Services offerings Special Response Team and be available for oncall support when scheduled
• Ability to work with wireless mobile devices (Apple IOS and Android) and Audio/Video conferencing equipment
• Ability to execute Managed Services functions as needed on a rotational shift

Top requirements:
VMWare & Windows server experience
Spotless background check