Mid-Level Senior Customer Service Representative

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming phones emails and chats related to:

• Questions about an order

• Status of orders including giving an expected due date

• Handling discrepancies and concerns related to damaged furniture repairs

• Follow up on expedited or incorrect orders

• Performs Order Entry

• Document processes during training and to assist in creating SOPs and documentation

• Resolve problems and challenges

• Communicate with client Manager and technical staff and escalate outstanding issues when required.

• Perform work on webbased email and chat system as required to resolve user experience.

Key Qualifications:

• High level of written and oral communication that includes follow up skills to ensure the issues are resolved in their entirety and ensure that clients are satisfied.

• Extremely organized with strong attention to detail

• Strong ability to multitask and prioritize competing tasks

• The ability to solve and diffuse a variety of challenges and situations

• Speaks with minimal accent 8.5 of 10

• Strong technology background experience is a plus including experience with WordPress Intercom and other webbased platforms

• Proficiency with Google Apps (Gmail Calendar Google Docs and Google Sheets)

• Proficiency with key social platforms (Twitter Instagram and Facebook) is a plus

• Flexible in shift as business is open Monday Saturday from 8 AM CST 5 PM CST and CSR would need to work 5 of the 6 days

Shift / Hours:

Talent will work 5 of 6 days as their business is open Monday Saturday: 8:00 AM CST 5:00 PM CST in one single shift. Note this is 13 Philippine time which will be 9:00 PM PHT 6:00 AM in PHT.

Remote Work :

No