Microsoft 365 Consultant - Contract for services - 3dpw for 3 months

WSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits and sake.

We are the worlds leading provider of qualifications in wines spirits beer and sake delivering over 140000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity empowerment dynamism and inclusivity within WSET.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party. NB If you currently work for one of WSETs APPs (Approved Programme Provider) you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a selfemployed or employed capacity and would like to discuss your eligibility please contact the hiring manager.

We are looking for a MS365 Consultant to implement the Customer Service module of Dynamics 365 allowingthe Customer Service team to efficiently manage their incoming and outgoing requests from internal and external customers.

The initial implementation should be scalable and allow for additional functionality as well as additional email address/departments to be added in future phases.

The initial solution will be a MVP for case management that allows us to launch the new customer service department to our customers.

Additional features will be added iteratively in future phases.

The MS365 Consultant will:

• review user stories and proposed design based on prior implementation experience with other customers. Review/propose timeline based on WSET user stories/requirements.
• provide best practice so the foundation is solid we can then iterate without having to redo the foundation systemsIdentify and inform of any impact to existing environment when turning on Unified Routing.
• provide a fresh perspective along with expert knowledge and experience to avoid duplicating current/past inefficient process and practices.

Definitions:

Fully remote Can be performed entirely remotely from any location.

Hybrid remote Performed as a mixture of inoffice and remotework.

Temporarily remote Performed in a single location such as an office or at a job site but which is temporarily remote during special circumstances).

US Applicants Only:

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel crouch and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception peripheral vision and ability to adjust and focus.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned at any time.