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Position Summary

At the Elbow (ATE) Support Team Members assist with an Electronic Health Record (EHR) upgrade or migration at a healthcare facility. The ATE Support Team Members will provide onsite handson support to clinicians and staff during the transition to a new EHR system. This role is critical in ensuring a smooth and efficient changeover minimizing disruptions to patient care and optimizing the use of the new EHR system.

Key Responsibilities

• Provide elbowtoelbow support to physicians nurses and other healthcare providers during the EHR transition.
• Assist users with navigating the new EHR system including login procedures patient record access and documentation.
• Help users with unlearning old workflows and adopting new ones as per the new EHR system requirements.
• Address and troubleshoot issues or questions that arise during the use of the new EHR system.
• Collaborate with the IT and informatics teams to communicate user feedback and facilitate issue resolution.
• Participate in training sessions and assist with the development of training materials as needed.
• Support data integrity and patient safety by ensuring accurate and complete data entry during the transition phase.
• Provide feedback to the project management team on the progress of the EHR transition and any challenges encountered.

Qualifications

• Experience with EHR systems and understanding of clinical workflows.
• Strong communication and interpersonal skills to effectively assist and guide users through the EHR transition.
• Ability to troubleshoot technical issues and provide clear instructions to nontechnical users.
• Flexibility to work various shifts including nights and weekends to support all users across multiple shifts
• Patience and a positive attitude to support users who may be experiencing frustration with the new system.
• Knowledge of healthcare operations and patient care processes is an asset.

Education and Experience

• A background in healthcare information technology or a related field is preferred.
• Prior experience in a support role during an EHR implementation or migration is highly desirable.

Work Environment

• This is a temporary position with a need for onsite presence at the healthcare facility.
• The role may require moving around the facility to assist users in different departments.