MAC JamF Admin L3
MAC JamF Admin L3
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2655914
MACJMF Admin
MustHave
Responsibilities
1. Setup and configuration of all MAC OS system
2. Support Macs PCs IOS devices network equipment and related peripherals
3. Receive coordinate and resolve all daily incidents and requests via the ticketing system ensuring strong communication and resolution SLAs are met.
4. Assist in the new hire onboarding and offboarding processes: equipment deploys account creation imaging setup training equipment retrieval account management security protocols. Ensure processes are followed and coordinated with respective departments.
5. Coordinate and prioritize daily team workload and first level technical escalations
6. Follow up with users on incidents and requests convey technical solutions and facilitate implementation of fixes for issues with training and documentation
7. Create and maintain documentation on Helpdesk policies IT technical KB articles user support and technology training.
8. Manage all IT equipment and application inventory licensing and asset tracking
9. Imaging and reimaging of MAC s Laptops to latest OS Version
10. Diagnosing and Troubleshooting MAC related OS and Hardware problems
11. Strong ability to interact with Customers
12. Zero Touch IT Self Device enablement through Windows Autopilot and JamF for Mac
13. Strong Troubleshooting of Mac Hardware or Software environments
14. Proactively monitors and reports performance and utilization of assigned technologies
15. Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
Technical Experience :
1. Strong communication skills including the ability to be influential and persuasive with stakeholders.
2. 7 to 10 years of MAC specialist
3. Good analytical and presentation skills
4. ITIL V3 certified.
Professional Attributes :
5. Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus
6. Willingness to work flexible hours when needed
7. Excellent customer interface skills
8. Good interpersonal communication skills
9. Understanding of customer satisfaction principles and practices
10. Ability to work under pressure
11. Strong communications skills both written and oral
technology/application migration and upgrade diagnosis/resolution,resolve,ticketing system management,mac,windows autopilot and jamf for mac,it,customer interaction,mac imaging and troubleshooting,mac os system setup,it equipment and application inventory management,new hire on-boarding and offboarding processes,team workload coordination,performance monitoring and reporting,support for macs, pcs, ios devices, network equipment,user support documentation
Employment Type
Full Time
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