Lodge Manager

Requirements

• Bachelors degree in hospitality management business administration or a related field
  

• Strong leadership abilities with the ability to motivate and inspire a diverse team.
  

• Excellent customer service skills with a commitment to delivering exceptional guest experiences.
  

• Solid understanding of lodge operations including front office housekeeping maintenance and food and beverage services.
  

• Strong communication interpersonal and problemsolving skills.
  

• Ability to work effectively under pressure and adapt to changing priorities in a fastpaced environment.
  

Responsibilities:

• Handle guest complaints or issues promptly resolving them to the guests satisfaction.
  

• Provide exceptional customer service to guests ensuring their comfort and satisfaction throughout their stay.
  

• Oversee the maintenance and cleanliness of lodge facilities including guest rooms common areas grounds and amenities.
  

• Coordinate maintenance and repairs as needed ensuring minimal disruption to guest services.
  

• Manage guest reservations checkins checkouts and inquiries efficiently and professionally.
  

• Schedule staff shifts assign tasks and ensure adequate staffing levels to meet guest needs.