Level 2 IT Administrator|R25000-R29000|Mid-Shift|15H00-24:00|Medical Aid + Benefits
Posted on :
17-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 + years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-11-2022
Job Description
Req ID : 1680616
About Staff Domain
We connect the best local talent with progressive businesses from all around the world. We firmly
believe that great professionals need a great environment to enjoy and thrive in. The clients that our
employees work directly with are vetted intricately to make sure that our employees will only be
working with the most stable companies and that there are opportunities for growth and advancement--
these are not just highly possible, its a guarantee. This is why we are the #SmartPlaceToGrow
We have grown more than 300% percent over the past year and a half. That much growth in that span
of time indicates that we must be doing something right, yes?
Join Us and Enjoy:
- Highlight here additional benefits from the client such as: travel incentive, commission,
- placement bonus, and even if it is a WFH role, etc.
- Market-Leading Salary
- HMO, Dental, and Life Insurance for you and 1 free dependent from day one (option to enroll
- additional dependents)
- Guaranteed Work-Life Balance
- Top-notch Learning, Culture, and Development Programs (Offshore business travel
- opportunities)
- High Advancement Opportunities
- Guaranteed Stability and Job Security (Pandemic-proof)
- Paid Leaves: Birthday, Holiday, Medical, Maternity, and Vacation (can be carried over the
- following year + convertible to cash)
- Regular Social Activities
- Annual Performance Appraisal and Bonus
The Level 2 IT Administrator is a critical piece in our team and is responsible for the delivery of proactive and reactive technical support in an escalation role, as well as proactive client requests and project support. This role will also provide continual improvement of processes and standards to provide a consistent client experience.
Qualified candidates must be able to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, and flexible and can consistently maintain our high-quality standards.
The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.
Job Description:
- Installation of various operating systems, for example, Linux and Windows Server.
- Understand and troubleshoot patching and monitoring for both workstations and servers
- Identification and resolution of hardware and software problems.
- Upgrade servers, such as software, operating system, and applications.
- Remote coordination of replacements of various hardware components.
- Configuration of various hardware components, such as servers, switches, PDUs.
- Technical coordination and close collaboration with our Level 1 team, our local data center teams, the network team, and the advanced services team.
- Preparation of technical documentation and reports.
- Proactive monitoring and quality assurance.
Requirements
Requirements
- Minimum 3+ years of experience in Level 2 Support
- Exposure to Programming Languages such as but not limited to; Python, JavaScript
- Database: SQL/Oracle or related database beneficial.
- Enthusiasm and willingness to progress within a functional environment.
- Ability to integrate an existing team to complete assignments successfully.
- Ability to work under pressure.
- Excellent customer and service orientation combined with good communication, team skills, and social competence.
- Extensive knowledge of current IT hardware (servers, switches, firewalls, load balancers)
- Advanced knowledge of network technology, especially server technology.
Hard Skills nice to haves:
- RMM Knowledge and Experience
- Datto
- Teamviewer
- Teramind
- Cylance
- Cisco Umbrella
- Fortinet
Requirements Minimum 3+ years of experience in Level 2 Support Exposure to Programming Languages such as but not limited to; Python, JavaScript Database: SQL/Oracle or related database beneficial. Enthusiasm and willingness to progress within a functional environment. Ability to integrate an existing team to complete assignments successfully. Ability to work under pressure. Excellent customer and service orientation combined with good communication, team skills, and social competence. Extensive knowledge of current IT hardware (servers, switches, firewalls, load balancers) Advanced knowledge of network technology, especially server technology. Hard Skills nice to haves: RMM Knowledge and Experience Datto Teamviewer Teramind Cylance Cisco Umbrella Fortinet
Employment Type
Full Time
Key Skills
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