Level 2 Help Desk (Centralized Services)
Posted on :
25-10-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 + years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-10-2022
Job Description
Req ID : 1646851
About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
- Great Health Insurance for you and 1 dependent from day on
- Life insurance from your first day
- Market leading salary
- Attendance bonuses
- Health and fitness programs
- Regular social activities that can be enjoyed from home
The Level 2 Help Desk Engineer is a critical piece in our team and is responsible
for the delivery of reactive technical support in an escalation role, as well as proactive client requests and project support. This role will also provide continual improvement of processes and standards to provide a consistent client experience.
Qualified candidates must be able to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also
be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.
Job Description:
- Installation of various operating systems, for example, Linux and Windows Server.
- Understand and troubleshoot patching and monitoring for both workstations and servers
- Identification and resolution of hardware and software problems.
- Upgrade servers, such as software, operating system, and applications.
- Remote coordination of replacements of various hardware components.
- Configuration of various hardware components, such as servers, switches, PDUs.
- Technical coordination and close collaboration with our Level 1 team, our local data center teams, network team, and advanced services team.
- Preparation of technical documentation and reports.
- Proactive monitoring and quality assurance.
Requirements
- Minimum 3+ years of experience in Level 2 Support and exposure on SQL/Oracle or related database beneficial.
- Enthusiasm and willingness to progress within a functional environment.
- Ability to integrate an existing team in order to complete assignments successfully.
- Ability to work under pressure.
- Excellent customer and service orientation combined with good communication, team skills, and social competence.
- Extensive knowledge of current IT hardware (servers, switches, firewalls, load balancers)
- Basic knowledge of network technology, especially server technology.
Minimum 3+ years of experience in Level 2 Support and exposure on SQL/Oracle or related database beneficial. Enthusiasm and willingness to progress within a functional environment. Ability to integrate an existing team in order to complete assignments successfully. Ability to work under pressure. Excellent customer and service orientation combined with good communication, team skills, and social competence. Extensive knowledge of current IT hardware (servers, switches, firewalls, load balancers) Basic knowledge of network technology, especially server technology.
Employment Type
Full Time
Key Skills
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