Level 1 Network Engineer

At Kapres Technology we are looking for a level 1 Network Engineer based in France.

The following tasks are:

Provide Level1 support and firsthand troubleshooting to resolve issues or provide first level assessment of identifying the problem statement.

Responsible for insuring the daytoday operation reliability and integrity of the enterprise voice communications network. This includes the maintenance and management of all data network equipment such as router LAN switch firewall wireless network management and diagnostic tools etc.

Analyze the inscope issue and engage respective teams for issue resolution with defined timelines

Analyze and assess performance enhancements and recommend performance tuning and optimization actions.

Work with client site Network Services Specialists to integrate new devices or accommodate changes following established change management procedures.

Activation of tools asset recording testing of management systems/appliances in reaching network devices.

Engage with required team to resolve Customer Escalations.

Promptly highlight and then work on risk related to daily operations/ customer environment which requires urgent attention and has potential of risk

Maintenance of response and resolution SLA timelines as per customer agreement

Ensuring 0% response breaches due to delayed assignment of tickets during queue monitoring and zero tolerance on incorrect assignments or misrouting

Proactively identify and call out redundant repetitive high priority related issue that may be business impacting

Responsible to maintain healthy backlog with 0 count of high aging tickets unless there are customer dependencies.

Understand the Customers organizational structure and become familiar with the Customers network implementation and support processes and procedure.