Legal Operations Manager

Please note this is a fulltime hybrid role with 2 days a week in London Bridge office.

Previous experience of working within legal teams and driving delivery of Contract Lifecycle Management (CLM) toolis required.

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 global colleagues.

Purpose of the job

As a member of the Legal team at Collinson you will take on a broad range of responsibilities focused on driving efficient and effective delivery of legal services. You will report to the SVP Global Group General Counsel and spearhead the design management and implementation of strategic initiatives meant to advance the Legal functions mission.

To begin with you will be working on an exciting new project supporting the successful delivery of the DocuSign CLM (Contract Lifecycle Management) across all of Collinsons entities globally.

Key Responsibilities

Manage and oversee a variety of Legal Operations projects and initiatives including designing and implementing legal technology and process improvement solutions. This will include supporting with the delivery of DocuSign CLM across Collinson globally.

Develop and maintain policies and procedures for the Legal function.

Proactively identify and incubate initiatives that advance Legals strategic priorities around efficiency simplification continuous improvement and value creation.

Implement best practices automation and technology solutions to drive efficiency and process improvement.

Liaise with Legal functional and regional teams to understand challenges and drive coordinated strategy to streamline processes.

Knowledge skills and experience required

Experience within inhouse legal operations team working alongside risk and compliance.

Experience in managing legal projects.

Basic knowledge of project management practices and tools.

Proficient in Microsoft Office Suite.

Strong analytical mindset and ability to recognise trends report issues and translate data into actionable insights.

Exceptional critical thinking and problemsolving skills.

Strong communication skills relationship building and global acumen.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.