L1 Desktop Support Engineer

Minimum 23yrs hands on experience as deskside/Onsite support/local IT engineer

Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills

Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

Strong experience in troubleshooting MS office (Outlook Word Excel Powerpoint etc)

Strong desktop support knowledge including hardware software and networking concepts

Strong skills in Desktops Workstations Notebooks and Printers and Handhelds

Good knowledge on support IOS Andriod devices

Knowledge in windows Image build process and SCCM deployments.

Basic understanding of Audio/Video equipment and conference room setup

User account creation for Active Directory Exchange Mailboxes Distribution lists

Remote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native tools tool. Escalations

Troubleshoot and assist end users with mobile device setup activations and performance issues.

Handheld Blackberry Android & IOS support knowledge

Strong Customer service skills

Strong written and verbal communication skills