Key Account Manager

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales from existing customers that will turn into longlasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Experience (B2B & B2C)
• Proven experience in key account management preferably from Logistics industry.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problemsolving and negotiation
• BSc/BA in business administration sales or relevant field

communication,b2b,b2c,customer,key account acquisition & retention,key account development,key account growth