Junior Customer Support Representative
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1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
Are you a dynamic and ambitious Customer Support professional looking to kickstart your career in the technology industry Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a selfstarter with a passion for Customer Support to gain valuable experience and grow within the organization.
Welcome to the fascinating world of Zoho where innovation efficiency and customercentric solutions converge to transform businesses across the continent. As one of the leading providers of cloudbased software and services Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts.
Learn more about us our customers our story and our people.
- Learn and master Zohos suite of SaaS products to become a product expert.
- Assist European customers via phone chat and email addressing inquiries troubleshooting issues and providing product guidance.
- Collaborate with crossfunctional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements
- Full professional proficiency in English.
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problemsolving and analytical skills.
- Comfortable working in an office environment.
- Proficiency in one or more European languages such as German French Spanish or Dutch
- Previous customer support experience.
- Basic programming knowledge.
Benefits
- Competitive salary package aligned with candidates qualifications experience and the market value of the role
- Continuous training and professional development opportunities
- Supportive and inclusive work environment
- Clear development plan in the short medium and long run
- Participation in coaching and mentoring schemes
- Opportunity to work with a global team and contribute to the growth of a leading technology company
Join us today and be part of a company that is revolutionising the way businesses operate. Together lets shape the future of business software!
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in a presales or technical consulting role, preferably in the IT industry. Strong knowledge of infrastructure technology solutions, including IT security, service management, endpoints management and monitoring and IT analytics. Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. Demonstrated ability to build relationships and collaborate effectively with prospective clients, customers and internal stakeholders. Strong analytical and problem-solving skills, with a keen attention to detail. Self-motivated and proactive, with the ability to work independently and manage multiple tasks simultaneously. Flexibility to travel as needed to meet with clients and attend industry events
Employment Type
Full Time
