IT Support Engineer

The client is a fastgrowing EndtoEnd IT company specializing in Managed Services Professional Services Security Cloud Infrastructure IaaS SaaS Servers & Storage Networking and almost anything under the IT umbrella.

Companies in various industries are using Clients Managed Services to work with their management team to shape their IT infrastructure to their needs providing all methods of IT service to their business and staff such as procurement support and projects. Industry examples include Property Development Healthcare Notforprofit and Food Manufacturing and range from 5 500 user count.

We align our services with what our customers want/need providing guidance and ensuring that technology is used to improve the business requirements of each organisation. For our customers this ensures that the business benefits from the technology services we implement and that their staff are using technology effectively in their work.

Clients business roadmap is exciting and ambitious. We need to be smart and calculated on how we get there and want to surround ourselves with people who thrive off challenges.

Culture is a buzzword but its something we truly believe in and prioritise at Client. Our values mission and the genuinely amazing people that make up the team at Client are what makes Client such a great place to work. We are a growing team of diverse individuals share information and tasks proactively through smart systems that we have in place. Feedback from our staff and customers are taken with great thanks welcomed adapted and learnt from.

We are a fastgrowing multiawardwinning company that is disrupting the IT Managed Services space in New Zealand and beyond!

Overview of the Role:

Reporting to the IT Service Manager a IT Administrator will help build maintain and troubleshoot Clients MSP & professional service clients. Managing and monitoring all MSP client systems using Clients RMM platform. You will be dClientring mission critical client infrastructure and ensuring high levels of availability performance and security as well as achieving set client SLA.

Main Responsibilities:

The main responsibilities include but are not limited to:

• Managing and monitoring all installed client systems and infrastructure
• Installing configuring testing and maintaining operating systems application software and system management tools
• Client IT assistance for technical problems associated with Microsofts core business applications and operating systems including M365 Windows Server Exchange and Active Directory.
• Implement and maintain remote access solutions including VPN and Terminal Services
• Resolve network connectivity issues such as WAN and LAN connections routers and firewalls
• Ensuring the highest levels of client systems and infrastructure availability achieving client set SLA
• Implementing and supporting security backup and redundancy strategies
• Implementing and supporting VOIP and SOIP solutions
• Attending training courses on topics Client deem necessary (such as M365)
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks will be an advantage
• Provide 1st 2nd and some 3rd level client support
• Liaise with vendors and other IT personnel for problem resolution
• Support all service desk phone email portal and client chats.
• Implement client projects train clients document solutions and organize handover & onboarding.
• Maintain open communication with customers updating them on the status of incidents and advising them of any changes or outages

Core Competencies:

• 5 years of handson experience in IT
• Experience in Managed Services is an advantage
• Handson experience with project deployments such as M365 Exchange and Google Workspace migrations ADconnect and Active Directory
• Superb written and verbal English skills
• Outstanding communication interpersonal and teamplayer skills
• Strong analytical and problemsolving skills
• Teamplayer; this is an important characteristic of the Client team
• High degree of customer empathy and natural ability to build relationships and rapport
• Wellversed in current technological trends and familiar with a variety of technology concepts
• Handson experience managing Apple Mac computers is an advantage
• Experience with Sophos is an advantage
• Excellent interpersonal skills include strong communication active listening a customerfocused attitude and telephony skills.
• Ability to diagnose technical issues and offer effective solutions.
• Ability to manage multiple tasks and quickly adjust to changes.

What we offer:

• Ambitious challenges in an exciting emerging IT Managed Services team with a wellfunded growing business
• Supportive team
• Plenty of training and opportunities to upskill and promote within the team
• Plenty of engagement activities
• Regular technical team meetings
• Work from Home Set up

Remote Work :

No