IT Specialist

Type of software typically used by the agency:

Microsoft Office Suite (Outlook Teams Word Excel PowerPoint Project) Oracle PeopleSoft IBM Rational Jazz Team Server SQL Developer Visio Oracle DB ServiceNow Adobe

Type of hardware typically used by the agency:

Laptop monitor(s) IBM z series mainframe Exadata Platform Unix and Linux Servers

The candidate will serve as an Information Technology (IT) Specialist in the Program Optimization Support and Transformation (POST) bureau to support the New York State and Local Retirement System (NYSLRS) PeopleSoft system functional areas and bureau users.

Daily tasks include but are not limited to the following:

• Document and categorize existing business processes.
• Compose and review business system documentation.
• Assist with the communication of business process and system requirements to IT staff and other stakeholders.
• Utilize established business processes and technology to identify analyze and solve production problems/issues.
• Review and analyze business process deficiencies requiring resolution during or after implementation.
• Perform system configurations and configuration analysis to determine the most efficient way to migrate system changes.
• Work with stakeholders to design and develop deployment plans that allow for the effective and efficient implementation of all new business processes and system components.
• Facilitate the execution of deployment plans.
• Create tickets in a ticket management system determine the priority and severity of reported incidents reassigning to support teams and overseeing that incidents are resolved in a timely manner.
• Work with business and technical staff to analyze any problems identified during the deployment process and develop solutions that effectively address those problems.
• Work directly with operational bureau managers and staff in order to facilitate coordinate and complete the numerous activities required as business owners of the Deployment Phase of the System Development Life Cycle.

Qualifications:

1. 72 months of Information Technology experience in at least five of the following areas:
   1. Liaison with functional users and management
   2. Requirements Gathering
   3. Configuration Management
   4. Release Management and Deployment
   5. Troubleshooting and Debugging
   6. Functional Documentation and Design
   7. Post Implementation System Monitoring
   8. Software Development Lifecycle Planning
2. 72 months experience performing configurations or configuration based analysis in one or more of the following PeopleSoft modules CRM HCM FIN & IB.
3. 72 months of experience participating in event intake triage incident response escalation of incidents and stakeholder communications.
4. 72 months of experience in deployment and release management including: data analysis of object contention and configuration lists.
5. 48 months experience creating and maintaining standardized reports for executives and senior management.
6. 48 months of experience in Change Management in the course of fulfilling user requests resolving incidents and meeting operational commitments.
7. 48 months of experience developing procedures standards workflows documentation and visualizations.
8. Bachelors Degree in any field