Employer Active
Revolutionize Your Career with Global Opportunities in Outsourcing Excellence
Emapta isnt just another outsourcing solution provider its a revolutionary force in the industry. Established in 2010 by CEO Tim Vorbach Emapta emerged from a personal quest for enhanced transparency and control in outsourcing services. What began as a vision to elevate offshore team management has since evolved into a powerhouse reshaping the outsourcing landscape.
With over a decade of experience and a global footprint spanning six countries Emapta has honed the art of team building. Serving over 700 clients worldwide their 7000 workforce has been instrumental in driving business efficiency and competitiveness. Emaptas success is not just measured in numbers but reflected in the satisfaction of both clients and employees alike. Join Emapta today and be part of a transformative journey towards unparalleled success.
A Preview of Your Role
Be part of our client s team as an IT Service Desk Analyst Level 2 providing remote technical support to internal and external customers. Resolve incidents manage service requests and ensure SLA compliance. Work in a dynamic environment communicating effectively and maintaining high levels of customer satisfaction.
Job Overview:
Qualifications Needed:
Technical Competency:
- Windows 7/10/2000/XP/Vista Desktop support
- Microsoft Internet Explorer/Office/Outlook
- Avaya or Nortel telephony
- Windows Server 2000/2003 support and administration
- Microsoft IIS ISA or Exchange
- Active Directory 2000/2003
- Knowledge of Microsoft SQL Server
- Local Area Networks (Cisco or 3Com)
- Wide Area Network
- Cloud such as Microsoft Azure or AWS
- Knowledge in TCP/IP
- PowerShell and VBScript
- RMM and MDM knowledge (remote management and deployment)
- Microsoft technology such as Office 365 Microsoft AD Exchange & Windows Server
- Experience in reading writing and analyzing SQL queries (MSSQL MySQL and PostgreSQL)
- Serverlevel technical skills: server builds and administration setup and support antivirus management; virtual environment administration
- Broad understanding of relational databases data warehousing markup languages and web technologies
Personal Competency:
Responsibilities:
Customer Service:
Technical Support:
Ticket Handling & SLA Management:
Communications & Documentation:
Collaboration & Infrastructure Management:
Benefits:
Welcome to Emapta Colombia!
At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
#EmaptaExperience
Full Time