IT Proximity Operator

Join our team in Grange Dunsany Co. Meath Ireland! Exciting vacancy available in a charming village setting amidst the beauty of County Meath. Be part of a welcoming community with the added allure of the historic Dunsany estate. Your opportunity to contribute and grow in the heart of rural Ireland awaits!

Tasks:

In the role of IT Proximity Operator you will:

• Provide user friendly onhand support to the users in multiple locations.
• Perform analysis diagnosis and resolution of desktop/Laptop Printer Mobile device Copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.
• Inform customers on the status of their Incidents/requests and ensure customer satisfaction.
• Install configure and support state issued mobile devices and other tech devices such as iPads and tablets.
• Resolving incidents or enduser requests remotely by phone
• Handle facetoface requests for technical assistance from the final users.
• Provide special events support to the users community.
• Take part to oneonone information session with the users at a proximity location or a specific location (e.g. genius bar).
• Provide VIP support to executives and high level visitor.
• Provides timely resolution of end user problem in accurate manner.
• Provide on occasional basis (backup activities / reinforcements) videoconference & conference support activities.

Knowledge required

• Good spoken and written knowledge of English (min. B2)
• Excellent knowledge of all round IT (Office Windows )

1. Excellent knowledge of Microsoft Office applications.
   
2. Good expertise on informatics environment (Microsoft OS; internet browsing Linux an MAC OSX).
   
3. Good expertise on telework/Web conference (Pulse secure VPN Web conference (Skype Teams Zoom WebEx etc.)
   
4. Good expertise on Mobile Device (Apple and Android).
   
5. Understanding of WAN LAN and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
   
6. Experience in facilitating new user setups including but not limited to phone setup network port activation and testing PC setup network account creation etc.
   
7. Experience in deploying/imaging desktops and laptops and performing hardware diagnostics.

• At least 3 year(s) of work experience in a similar job (traineeships counting as experience).
  
• Experience with ticketing systems (ServiceNow or other Ticketing systems).
  
• Excellent customer service skills.
  
• Excellent problem solving and analytical skills.
  
• Demonstrated knowledge of Analysis Tools/Commands.
  
• Strong service orientation and time management skills.
  
• Solutions oriented mind.
  
• Team player with strong communication skills.
  
• Able to quickly assimilate procedures.
  
• Demonstrated ability to prioritize the incident and request.
  
• Able to manage complex and stressful situations that require rapid and effective resolution of incidents.
• Comfortable in international and multicultural working environment.
  
• Punctual meticulous and reliable.

Desired qualifications

• Knowledge of/or experience in ITIL environment
• Knowledge of other EU languages is a plus.
• Ideally (in addition to the abovementioned specifications) some knowledge/experience in VC field; example:
• Knowledge of largeformat video conference rooms auditoriums and the equipment deployed in those spaces
• Audiovisual and presentation technologies experience in a professional environment
• Knowledge of the operation and troubleshooting of AudioVisual and videoconferencing related technology
• Knowledge of WebEx Zoom GoToMeeting Abode Connect or similar Web Conferencing and/or Webcasting applications
• Knowledge and understanding with Tandberg/Cisco Crestron/AMX.

Location:

Grange Dunsany Co. Meath Ireland (full onsite work)