IT Help Desk Analyst

Job Title: IT Helpdesk Analyst

Location: Enon OH

Job Requirements:

Eligibility Requirements:
Experience working with a POS system to include Site Server Credit Server. Experience working with Fuel Controller Pumps and CRINDs. Ability to troubleshoot and fix complex issues relating to the entire Business Unit.

Education Level: Bachelors Degree or Equivalent Work Experience
If Degreed preferred Major: MIS or Computer Science
Work Experience Desired:
Minimum of 3 years working with POS systems.
Ability to work in a fastpaced environment.
Attention to detail with emphasis on accuracy and quality.
Ability to prioritize work to balance multiple projects and deadlines.
Ability to read code and communicate needs of the business to a technical team of developers
High level of organization
Other Skills:
Experience with SQL queries Postman WINScp JIRA Zephyr required.
Expert in Quality Assurance best practice and development of Test Plans.
57 years of experience in Quality Assurance.
Experience with testing automation a plus.
23 years of experience with hybrid resource environments that can include changing mixes of inhouse contractor and/or partnerprovided resources.
Solid understanding of Agile SDLC
Strong writing and communication skills.
Experience maintaining and enhancing a Point of Sale system.
Familiarity with POS data and functions; items barcode sales voids promotions specials discounts methods of payment electronic journaling taxes etc.
Test new hardware and software and recommend changes as needed.
Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues.

Thank you

Best Regards

Minali Garg

SR. Technical Recuriter

Siri Info Solutions Inc.

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