IT Admin

This is a remote position.

• Although this is a remote position we are looking for people who live in Ensenada Baja California Mexico or surrounding areas
  

Advancio is a global software company that is growing every day and we are looking for talented and passionate people who wish to join and be an integral part of our team.

We are passionate about technology and the power it has to change the world. We are building a company where we love what we do we collaborate positively with our customers and most important of all: have fun while we work!

About the position

Requirements

1. Provide technical support to endusers addressing hardware and software issues promptly and efficiently.
   
2. Install configure and maintain computer systems networks and peripherals.
   
3. Troubleshoot and resolve network connectivity issues including LAN WAN and wireless networks.
   
4. Perform routine maintenance tasks such as system updates backups and patches.
   
5. Collaborate with team members to implement IT projects including software deployments system upgrades and network expansions.
   
6. Monitor system performance and security proactively identifying and addressing potential vulnerabilities.
   
7. Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations.
   
8. Provide training and guidance to endusers on IT systems and best practices.
   
9. Evaluate and recommend new technologies solutions and tools to improve efficiency and effectiveness.
   
10. Maintain accurate documentation of IT systems configurations and procedures.
    

Qualifications:

• Bachelors degree in Information Technology Computer Science or related field.
  
• Minimum of 3 years of experience in IT support or a similar role.
  
• Proficiency in operating systems (Windows Linux macOS) and office productivity software.
  
• Strong knowledge of networking concepts protocols and technologies (TCP/IP DNS DHCP VPN etc.).
  
• Experience with virtualization technologies (VMware HyperV) and cloud platforms (AWS Azure Google Cloud).
  
• Familiarity with IT security best practices and tools such as firewalls antivirus software and intrusion detection systems.
  
• Excellent troubleshooting and problemsolving skills.
  
• Strong communication and interpersonal abilities with a customer serviceoriented approach.
  
• Relevant certifications (e.g. CompTIA A Network Security Cisco CCNA) are a plus.