Interpreter Coordina....
Interpreter Coordinator and Dispatcher
Posted on :
18-08-2023
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-08-2023
Job Description
Req ID : 2186061
This is a remote position.
Kaplan Interpreting Services, a certified woman and minority-owned business, offers superior language services in various industries. Our expertise includes consecutive, simultaneous, and telephone interpreting, as well as document translation and localization. Over the past decade, we've built a team of skilled interpreters that provide services in over 200 languages and dialects, including sign language, from across the U.S, with a strong presence in California.
Job Summary:
In the role of Interpreter Coordinator and Dispatcher, you will coordinate and dispatch our interpreters for various types of interpretation jobs. This dynamic position involves scheduling, communication, negotiation, problem-solving, and critical thinking. You'll handle a high volume of jobs each day in a fast-paced environment. A successful candidate thrives under pressure and appreciates challenging workdays. This role isn't for those who prefer a quiet or slow pace. Our coordinators form a vibrant and enthusiastic team who are passionate about their work.
Why Join Us:
Joining our swiftly evolving company gives you the chance to be a part of our growth story and influence our global presence. Your role as an Interpreter Coordinator and Dispatcher is essential in bridging linguistic barriers and promoting cross-cultural understanding. Be a part of our dynamic, interactive, and team-oriented culture that is passionate about languages and communication. We value your career growth, offering numerous opportunities for ongoing learning and professional development.
Responsibilities:
Interpreter Coordination: Oversee a team of interpreters, manage their schedules, and provide ongoing support.
Dispatching: Assign interpreters to appointments efficiently, considering their expertise, location, and availability.
Client Communication: Engage with clients to understand their language service needs, ensure smooth interpretation processes, and provide top-notch customer service.
Problem Solving: Address logistical issues, adjust to last-minute changes, and keep all parties informed and at ease with any revisions.
Continuous Improvement: Work with internal teams to enhance our interpreter coordination and dispatch systems by identifying and implementing process improvements.
Requirements
Required Qualifications:
Bilingual in English and Spanish, with excellent verbal and written communication skills.
Integrity, confidentiality, and credibility.
Ability to work both independently and collaboratively in a high-interaction environment.
Strong interpersonal skills to build robust relationships with team members and clients.
Impartiality and ability to interact professionally with people from diverse socioeconomic, racial, cultural, and educational backgrounds.
Exceptional organizational skills with attention to detail.
Willingness to work a flexible schedule.
Ability to thrive in a high-pressure, deadline-driven environment.
Proficiency in technology, computer operations, and software.
Quick learner with strong technical skills.
Required Skills:
Bachelor s Degree (or equivalent) from an accredited university.
At least one year of customer service experience.
Proficiency in Microsoft Office applications.
Has great customer service skills. Ability to call clients and take down great notes and inquire assignments details to confirm PO details. Thinks outside the box but follows protocol and procedure. Learns quickly and adapts fast to a new environment. Quick at learning CRM Good writing and oral skills in English and Spanish. Great personality, compassionate and caring.
Employment Type
Full Time
Key Skills
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