International Customer Care

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a professional and timely manner
• Address and resolve customer issues and complaints with empathy and efficiency
• Provide product and service information to customers across various regions
• Collaborate with internal teams to ensure swift resolution of customer concerns
• Develop a deep understanding of cultural nuances to effectively communicate with international customers
• Ensure customer satisfaction and retention through proactive engagement
• Adhere to established policies and procedures while suggesting improvements when necessary
• Contribute to the development of customer care resources including FAQs and knowledge base articles
• Work with crossfunctional teams to enhance the international customer experience
• Maintain accurate customer records and data in the CRM system
• Identify trends in customer issues and provide actionable feedback to the management team
• Assist with the onboarding and training of new customer care team members
• Stay updated on product knowledge company policies and industry developments
• Adapt to evolving customer care strategies and technologies
• Ensure compliance with international customer care regulations and requirements

Required Qualifications:

• Bachelors degree in Business Communication or a related field
• Proven experience in international customer service or a similar role
• Fluency in at least two languages with strong written and verbal communication skills
• Excellent problemsolving abilities and a customercentric mindset
• Ability to work collaboratively in a global team environment
• Demonstrated cultural awareness and understanding of international customer expectations
• Strong time management and organizational skills to handle a high volume of customer interactions
• Proficiency in CRM systems and other customer support technology
• Ability to remain calm and professional in highpressure situations
• Flexibility to work nontraditional hours to accommodate different time zones
• Strong attention to detail and accuracy in documentation and data entry
• Knowledge of international trade regulations and shipping logistics is desirable
• Experience with customer care metrics and reporting is a plus
• Ability to travel internationally if required
• Commitment to delivering exceptional service and building longterm customer relationships

communication,customer service,time management,customer service management,customer support