Hostess - Mohali F-Cafe

1. Greeting and Seating Guests:

• Warmly welcome customers as they enter the caf .
• Escort guests to their tables and provide them with menus.
• Ensure that guests are comfortable and assist with seating arrangements.

1. Reservation Management:

• Handle reservation requests through phone calls or online platforms.
• Maintain an organized reservation system and update it as needed.
• Coordinate with the kitchen and waitstaff to manage reservations efficiently.

1. Customer Assistance:

• Provide information about menu items specials and promotions.
• Address customer inquiries concerns and special requests.
• Monitor and manage customer waiting lists during peak hours.

1. Maintaining Cleanliness and Ambiance:

• Ensure that the dining area is clean tidy and appropriately set up.
• Collaborate with the cleaning staff to maintain hygiene standards.
• Assist in creating a pleasant ambiance with appropriate lighting music and d cor.

1. Coordinating with Staff:

• Communicate effectively with kitchen and waitstaff to ensure smooth operations.
• Relay customer feedback and special requests to the relevant team members.

1. Handling Payments:

• Process customer payments and provide accurate change when necessary.
• Coordinate with the cashier to ensure a smooth payment process.

1. Assisting with Events:

• Collaborate with the management team to organize and execute special events.
• Ensure that events run smoothly by coordinating with staff and customers.

1. Customer Service Skills:

• Excellent communication and interpersonal skills.
• Ability to provide exceptional customer service.

1. Organizational Skills:

• Strong organizational abilities to manage reservations and customer flow.

1. Team Player:

• Ability to collaborate with kitchen and waitstaff for efficient operations.

1. Adaptability:

• Flexibility to handle a fastpaced environment and adapt to changing situations.

1. Professionalism:

• Maintain a professional appearance and demeanor at all times.

1. Multitasking:

• Ability to handle multiple tasks simultaneously.

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.

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