Helpdesk Support
Posted on :
22-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1764067
Position Help desk support - CMS or Open text
Location Washington DC
Type Contract
Required Skills and Competencies:
Excellent Communication (both Verbal and written)
Good Customer service
Provide assistance on preliminary actions on End User desktop / Application issues
Good Team player
Troubleshooting / problem-solving
Prior experience of handling helpdesk support function
Multi-task and should be able to work under stringent deadlines
Knowledge on ServiceNow Ticketing Tool (Incident Management, Problem Management, Change Management, etc)
Knowledge on ITIL or Certification would be preferred
Employment Type
Full Time
Key Skills
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