Help Desk Support Executive
Posted on :
23-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2746992
Help Desk Support Executive
Hyderabad India
Company Description:
DDi a MakroGroup of Company ()
DDi is an innovative Technology partner for BioPharma and Medical Device companies. DDi has built its competency with a unique blend of functional / domain expertise to serve the technology needs of this industry. we serve Clinical Regulatory and Enterprise domains by providing innovative technology products and automation solutions for companies of various sizes. (Clinical Solutions & Regulatory Solutions).
Job Description:
We are seeking a highly motivated and skilled Service Desk Support Engineer to join our dynamic IT team. The successful candidate will play a crucial role in providing technical support and assistance to our users ensuring smooth operations and excellent customer satisfaction.
Responsibilities:
1. Provide firstline technical support to users via phone email or inperson resolving hardware software and network issues promptly and efficiently.
2. Utilize ticketing system to log prioritize and track user requests ensuring timely resolution and effective communication with users.
3. Diagnose and troubleshoot technical issues related to desktops laptops printers mobile devices software applications and network connectivity.
4. Collaborate with other IT teams to escalate and resolve complex technical problems ensuring minimal disruption to business operations.
5. Install configure and maintain hardware components software applications and peripheral devices as needed.
6. Create and update documentation knowledge base articles and user guides to facilitate selfservice and improve support efficiency.
7. Conduct user training sessions and workshops to promote technology adoption and enhance user proficiency.
8. Implement and enforce IT security policies procedures and best practices to safeguard user systems and data.
9. Stay uptodate with emerging technologies industry trends and best practices in IT service management.
10. Continuously identify opportunities for process improvement and automation to streamline service desk operations and enhance user experience.
Requirements:
1. Bachelors degree in Computer Science Information Technology or related field.
2. Experience: 12 Years within the BPO or IT Product Services industry
3. Proven experience in a similar role providing technical support and assistance to endusers in a corporate environment.
4. Strong knowledge of desktop operating systems (Windows macOS) productivity software (Microsoft Office G Suite) and remote support tools.
5. Handson experience with troubleshooting hardware and software issues including desktops laptops printers and mobile devices.
6. Familiarity with IT service management frameworks (ITIL) and ticketing systems (ServiceNow Jira).
7. Interpersonal skills with the ability to interact professionally with users of all levels of technical expertise.
8. Strong problemsolving skills and the ability to work well under pressure in a fastpaced environment.
Join our team and become an integral part of our mission to deliver exceptional IT support and services to our users. Apply now and take the next step in your IT career!
it service,technology,software,technical support,help desk it
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
