Head Retail Management
Posted on :
12-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2449154
About Us
Sabi is Africa s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users allowing retail merchants exporters aggregators distributors and manufacturers to grow their capabilities using Sabi s technology rails. These rails provide access to physical goods supply logistics business tools financial services and data insights. Since it s launch in 2021 Sabi has grown to be the largest B2B marketplace serving subSaharan Africa.
Our Values
- Excellence Be the Best. Highest standards. Consistently.
- Value Focused Make sure we give users the best value. All the time.
- Big minds Innovate. Think big. Be open. Don t be petty. No ego. No castles.
- Knuckle down Do the work. Get your hands dirty. Deliver
- Kindness Be considerate. Life is stressful enough
- Ownership Everything is your job. Take responsibility. Drive it.
- Simplicity Strip it down. Get to the essence.
Job Purpose
The Head Retail Management will oversee the daytoday operations of the retail business ensuring smooth functioning optimizing sales and enhancing the overall customer experience. You will lead and manage a team of RSA s to ensure smooth acquisition and onboarding of retail partners on our platform.
Job Responsibilities
- Drive and champion sales initiative.
- Develop and nurture strong relationships with retail partners to understand their needs challenges and opportunities.
- Manage and supervise a team of Retail Leads
- Act as the primary point of contact for key retail accounts ensuring satisfaction and fostering longterm partnerships.
- Oversee the onboarding process for new retail partners ensuring a seamless integration into the platform.
- Implement strategies to enhance retailer support efficiency and satisfaction.
- Identify opportunities for process improvement in the retailer management function.
- Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
- Set sales targets and develop strategies to achieve them.
- Monitor sales performance and implement initiatives to boost sales.
- Gather feedback from retail partners regarding platform usability features and overall satisfaction and make adjustments as needed.
- Propose and implement enhancements to optimize efficiency and effectiveness.
- Collaborate with internal teams to implement improvements based on feedback.
- Conduct performance reviews and provide feedback for improvement.
- Manage relationships with vendors and suppliers.
Requirements
Special Skills and Qualifications
- Bachelors degree in Business Marketing or a related field.
- 810 years of experience in retail management account management or a related role in the Ecommerce or FMCG distribution company.
- Extensive experience with retail sales driven by field officers
- Detailoriented with a focus on delivering excellent customer service.
- Customerfocused mindset with a passion for building and maintaining positive relationships.
- Proficient in data analysis and reporting tools.
- Strong communication and interpersonal skills.
Candidate Specification
- Motivated by the mission of Sabi
- Pragmatic with quantitative and analytical ability and attention to detail
- Driven independent thinker and leader who can juggle multiple projects simultaneously with fastchanging priorities
- High level of integrity and dependability with a strong sense of urgency.
- A focus on execution. Willing and able to get hands dirty.
- Flexibility to roll up your sleeves and attack problems and projects as they arise where you will need to set out a clear structure method and outcomes yourself .
Benefits
- Rapid Career Growth
- Annual Training Budget
- Robust Health Coverage including
- Optical Cover and
- Dental Cover
- Wellness Programs including
- Free Gym Cover
- Free Spa Cover
- Competitive Pension Plan
- Opportunity to work in other global office.
- Life Cover
- Performance Bonus
- Paid Vacation Days
- Fullyfunded Team Bonding Activities
Special Skills and Qualifications Bachelor's degree in Business, Marketing, or a related field. 8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company. Extensive experience with retail sales driven by field officers Detail-oriented with a focus on delivering excellent customer service. Customer-focused mindset with a passion for building and maintaining positive relationships. Proficient in data analysis and reporting tools. Strong communication and interpersonal skills. Candidate Specification Motivated by the mission of Sabi Pragmatic with quantitative and analytical ability and attention to detail Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities High level of integrity and dependability with a strong sense of urgency. A focus on execution. Willing and able to get hands dirty. Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .
Employment Type
Full Time
Company Industry
Key Skills
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