Head of HR BPO

Job Description: Head of HR (BPO)

Job Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process including sourcing and interviewing candidates
• Oversee employee relations including handling grievances and disciplinaries
• Coordinate performance management and appraisal systems
• Ensure compliance with labor regulations and company policies
• Lead and manage a team of HR professionals

Essential Qualifications:

• Bachelor's degree in Human Resources or related field
• Proven experience as an HR manager or similar role
• Knowledge of HR functions and best practices
• Excellent communication and interpersonal skills
• Strong organizational and leadership abilities

Desired Experience:

• 5 years of experience in a similar leadership role within a BPO industry
• Experience in developing and implementing HR strategies
• Experience in managing recruitment and performance appraisal processes